Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325345 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BOLIVAR GENERAL HOSPITAL — 650 NUCKOLLS RD, BOLIVAR TN, 38008

Dec 12, 2025 → Mar 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 11 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 13, 2026
60 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Mar 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 25, 2026
5 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 29, 2026
2 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 13 Ready for Release ⏸ Paused 60 —
Mar 13 → Mar 18 Ready for Scheduling ▶ Running 3 4
Mar 18 → Mar 25 Scheduled ▶ Running 5 9
Mar 25 → Mar 29 Tech On Site ▶ Running 2 11
Dispatch 2.0d
Holding 60.8d (excluded)
Coordinators 9.5d
Field Work 2.1d
Billing 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
60.8 days
Coordinators
9.5 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.1 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 29, 2026 (2 days early)
📅
72.0 days Total Age
⏱️
60.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 60.8 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
60.8d
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 mklose sent email to Loren adv Phil March 25th

03/13/2026 MHamersley - recd email from Loren confirming and ready to schedule; she provided: 


Onsite POC Name: Loren McKinney, Cynthia Cole, or ED Charge nurse 

Onsite POC Phone #: 731-658-3100

Location Address: 650 Nuckolls Road, Bolivar TN 38008 

FSE Credentialing/Policies for Onsite Visit: Notify POC at time of arrival and bring current form of company identification with all requisition paperwork.


03/12/2026: ARoosa - Called 731-659-0265, VM/LM sending FU email to loren.mckinney@wth.org


03/09/2026 YEspino Called 731-659-0265 to speak to Loren over the previous email sent to verify the device in question. Was advised that i would be transferred over and while waiting the call was dropped.


03/02/2026 MHamersley - called 731-658-3100, asked for ER Dept, spoke to Loren; 731-659-0265; she will research and forward to correct POC; email: loren.mckinney@wth.org


02/23/2026 MHamersley/ARuby - called 731-658-3100, press 4 Health Info Mgmt, call went to VM/LM; press 1 Radiology, press 2, to speak to someone, spoke to Receptionist, Mgr of Radiology, however, they do not have this device in radiology dept, maybe the ER, called and phone disconnected; sent emails: jaime.money@wth.org (Mgr Radiology) & Cynthia.cole@wth.org (ER Dept)


02/10/2026: ARoosa- 731-658-3100, Xfer to biomed. VM/LM

01/22/2026 MHamersley/ARoosa - called 731-658-3100, xfer to Bio Med, 731-659-0242, call went to VM/LM, called 731-659-0363, Radiology Dept, call went to VM/LM

 

🔧 Work Performed
Completed software upgrade only. Will return and replace batteries when they become available
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325345
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 61.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Mar 13, 11:57 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 87d 22h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Mar 18, 4:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-25T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 4h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Philmon Mehari Mar 25, 7:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
⏱️
3x Labor Added Mar 26, 2:35 PM
Type: Labor, Expenses
Status: Open
Qty: 1.75, 1.5
⏳ 2.0 business days
🚗
Travel Added Mar 28, 11:21 PM
Type: Travel
Status: Open
Qty: 60
✔️
▶
2 Status: Completed Mar 28, 11:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Mar 31, 1:43 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 3:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Tech On Site
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 25, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (5)

Name Type Status Qty Amount Date
WL-03161076 Labor Open 1.75 $525.00 Mar 26, 2:35 PM
WL-03161077 Labor Open 1.5 $100.00 Mar 26, 2:35 PM
WL-03161078 Expenses Open 1 $0.00 Mar 26, 2:35 PM
WL-03164300 Travel Open 60 $0.00 Mar 28, 11:21 PM
WL-03167014 Labor Open 0.016666666666667 $38.00 Mar 31, 1:43 PM

Details