Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325346 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BOULEVARD ENT SURGERY CENTER — 9300 PARK WEST BLVD, KNOXVILLE TN, 37923

Dec 12, 2025 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
Paused: 34 biz days
🕐 Clock stopped: Invoiced (Feb 14, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Feb 10 → Feb 14, 2026
3 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Invoiced: Feb 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 9 Ready for Scheduling ▶ Running 3 4
Feb 9 → Feb 10 Scheduled ▶ Running 1 5
Feb 10 → Feb 10 Tech On Site ▶ Running 0 5
Feb 10 → Feb 14 Completed ▶ Running 3 8
Dispatch 2.0d
Holding 34.8d (excluded)
Coordinators 4.9d
Field Work 3.7d
Incomplete 0.0d (excluded)
Billing 14.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.8 days
Coordinators
4.9 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
14.3 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 14, 2026 (14 days early)
📅
43.0 days Total Age
⏱️
34.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 34.8 days stuck in "Ready for Release"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.8d
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
3.5d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 Brod - called 8654274040 ro speak to Alana, she confirmed FSE onsite for 1pm. following up in email to alana.booth@blvdasc.com

02/04/2026 RArnold - Called 18654274040 asked for office manager. Spoke to Alana Booth. She confirmed SN#. Address confirmed. She will be POC. alana.booth@blvdasc.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325346
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 4, 4:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 4h
⏳ 3.9 business days
📅
▶
4 Dispatch Scheduled Feb 9, 2:23 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 21h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-10T19:00:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 10, 1:28 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Ryan Lewis Feb 10, 2:57 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 29m
💵
Expenses Added Feb 10, 5:36 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
🏁
Status: Closed by Ryan Lewis Feb 14, 12:03 PM
From: Completed
To: Closed
Duration in Previous: 3d 21h
⏳ 0.0 business days
⏱️
Labor Added Feb 16, 9:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 10.0 business days
⚠️
▶
2 Status: Incomplete Mar 2, 10:49 AM
Status: Incomplete → Status: Ready to Bill
📄
Status: Ready to Bill by Douglas Pearce
From: Incomplete
To: Ready to Bill
Duration in Previous: 2m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 21h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Completed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 10, 2:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (4)

Name Type Status Qty Amount Date
WL-03099224 Labor Open 1 $525.00 Feb 10, 1:32 PM
WL-03099225 Labor Open 1.5 $100.00 Feb 10, 1:32 PM
WL-03099798 Expenses Open 1 $0.00 Feb 10, 5:36 PM
WL-03106877 Labor Open 0.016666666666667 $38.00 Feb 16, 9:27 AM

Details