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WO-01325347 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BROOKE ARMY MEDICAL — 3551 ROGER BROOKE DR, FORT SAM HOUSTON TX, 78234

Dec 12, 2025 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (12 biz days early)
Active: 8 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 4, 2026
53 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 12, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 13, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 4 Ready for Release ⏸ Paused 53 —
Mar 4 → Mar 12 Scheduled ▶ Running 6 7
Mar 12 → Mar 13 Tech On Site ▶ Running 1 8
Dispatch 2.0d
Holding 53.8d (excluded)
Coordinators 6.2d
Field Work 2.0d
Billing 5.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
53.8 days
Coordinators
6.2 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
5.7 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 13, 2026 (18 days early)
📅
62.0 days Total Age
⏱️
53.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 11, 2026
Visit 2 Mar 12, 2026

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 53.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
53.8d
Scheduled
6.2d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/04/2026 mklose dispatch Philmon March 9th -- unannounced 

03/03/2026: ARoosa- Called 210-916-7500, xfer radiology, xfer to ultrasound spoke to dept Mngr. who gave me # 210-916-2776 for maint. Mngmnt. Called 210-916-2776 Xfer to person who handles recalls Alex, VM/LM...02/24/2026 MHamersley/HWilliams - called 210-916-7500, press 1, person hung up; called (210) 916-8955, John Andrade (previous contact on FCO WOs) call went to VM/L; sent email: john.j.andrade2.ctr@health.mil ... 01/21/2026 YEspino Called 210-916-7500, to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message. ... 12/19/2025 MHamersley - called 210-916-7500, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325347
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 54.0 business days
👷
▶
3 Technician Assigned Mar 4, 8:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-09T18:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 78d 20h
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 9, 6:07 PM
Scheduled For: 2026-03-11T18:00:00.000+0000
⏳ 2.7 business days
🔧
Status: Tech On Site by Philmon Mehari Mar 11, 9:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 12h
⏱️
Labor Added Mar 12, 7:22 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
4x Labor Added Mar 12, 7:28 AM
Type: Labor
Status: Open
Qty: 3, 1.5, 3.5, 0.5
⏱️
3x Labor Added Mar 13, 1:34 AM
Type: Labor, Travel
Status: Open
Qty: 8, 21
💵
2x Expenses Added Mar 13, 1:40 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 13, 2:04 AM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Mar 13, 2:09 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Philmon Mehari Mar 13, 6:48 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 17, 2:32 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 22h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 11, 2:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (17)

Name Type Status Qty Amount Date
WL-03140788 Labor Open 0.5 $525.00 Mar 12, 7:22 AM
WL-03140790 Labor Open 3 $0.00 Mar 12, 7:28 AM
WL-03140791 Labor Open 1.5 $100.00 Mar 12, 7:28 AM
WL-03140792 Labor Open 3.5 $0.00 Mar 12, 7:28 AM
WL-03140793 Labor Open 0.5 $0.00 Mar 12, 7:28 AM
WL-03142745 Labor Open 8 $0.00 Mar 13, 1:34 AM
WL-03142746 Travel Open 21 $0.00 Mar 13, 1:34 AM
WL-03142747 Travel Open 21 $0.00 Mar 13, 1:34 AM
WL-03142748 Expenses Open 1 $0.00 Mar 13, 1:40 AM
WL-03142749 Expenses Open 1 $0.00 Mar 13, 1:40 AM
WL-03142756 Expenses Open 1 $0.00 Mar 13, 2:04 AM
WL-03142757 Expenses Open 1 $40.00 Mar 13, 2:04 AM
WL-03142758 Expenses Open 1 $166.18 Mar 13, 2:09 AM
WL-03142759 Expenses Open 1 $141.57 Mar 13, 2:09 AM
WL-03142760 Expenses Open 1 $141.57 Mar 13, 2:09 AM
WL-03142761 Expenses Open 1 $152.76 Mar 13, 2:09 AM
WL-03147501 Labor Open 0.016666666666667 $38.00 Mar 17, 2:32 PM

Details