Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325350 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BROOKE ARMY MEDICAL — 3551 ROGER BROOKE DR, FORT SAM HOUSTON TX, 78234

Dec 12, 2025 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✗ SLA Missed
Active: 21 biz days
Paused: 53 biz days
🕐 Clock stopped: Canceled (Apr 1, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 4, 2026
53 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 12, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 7 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Mar 12 → Apr 1, 2026
14 business days (counted)
Running total: 21 of ? biz days used
Created: Dec 12, 2025 Canceled: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 4 Ready for Release ⏸ Paused 53 —
Mar 4 → Mar 12 Scheduled ▶ Running 6 7
Mar 12 → Mar 12 Entered ▶ Running 0 7
Mar 12 → Apr 1 Ready for Scheduling ▶ Running 14 21
Dispatch 2.0d
Holding 53.8d (excluded)
Coordinators 21.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
53.8 days
Coordinators
21.6 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
75.0 days Total Age
⏱️
53.8d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 247 days old
🚨
Primary Delay 53.8 days stuck in "Ready for Release"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
53.8d
Scheduled
7.0d / 2.0d SLA
Ready for Scheduling
14.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/12/2026 RArnold - Philmon could not complete device while on site due to biomed asking him to stop. removed from Phil

03/04/2026 mklose dispatch Philmon March 9th

03/03/2026: ARoosa- Called 210-916-7500, xfer radiology, xfer to ultrasound spoke to dept Mngr. who gave me # 210-916-2776 for maint. Mngmnt. Called 210-916-2776 Xfer to person who handles recalls Alex, VM/LM...02/24/2026 MHamersley/HWilliams - called 210-916-7500, press 1, person hung up; called (210) 916-8955, John Andrade (previous contact on FCO WOs) call went to VM/L; sent email: john.j.andrade2.ctr@health.mil ... 01/21/2026 YEspino Called 210-916-7500, to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message. ... 12/19/2025 MHamersley - called 210-916-7500, xfer to Bio Med, call went to VM/LM

⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325350
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 54.0 business days
📅
▶
3 Dispatch Scheduled Mar 4, 8:45 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 78d 20h
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 9, 6:06 PM
Scheduled For: 2026-03-11T14:00:00.000+0000
⏳ 3.7 business days
🆕
Status: Entered by Rebecca Arnold Mar 12, 3:19 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8d 5h, 0m
🚨 15.0 business days
🚫
Status: Canceled by Mandy Newman Apr 1, 4:03 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 20d 0h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 14.6 business days (threshold: 1.0 business days)
Exceeded by 13.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
N/A

Details