📍 BYRD MEMORIAL HOSPITAL — 1020 W FERTITTA BLVD, LEESVILLE LA, 71446
Dec 12, 2025 → Mar 27, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 14 biz days
Paused: 57 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 10, 2026
57 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 20, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 27, 2026
5 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 12, 2025Completed: Mar 27, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Mar 10
Ready for Release
⏸ Paused
57
—
Mar 10 → Mar 20
Ready for Scheduling
▶ Running
8
9
Mar 20 → Mar 27
Scheduled
▶ Running
5
14
Dispatch2.0d
Holding57.9d (excluded)
Coordinators13.8d
Field Work0.0d
Billing0.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
57.9 days
Coordinators
13.8 days
Over SLA
Field Work
0.0 days
Billing
0.6 days
Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 27, 2026 (4 days early)
📅
71.5 daysTotal Age
⏱️
57.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
14.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay57.9 days stuck in "Ready for Release"
⏱️
Total Delay14.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
57.9d
Ready for Scheduling
8.5d / 1.0d SLA
Scheduled
5.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/27/2026 SRobinson- Created follow up WO as requested. (WO-01362194)
03/20/2026 RArnold - Dispatching to Davon for Walk-in
03/10/2026: ARoosa - Revd. email from James Brooks confirming device and to schedule at our convienence.
03/10/2026: ARoosa - Sent FU email to jbrooks@ahmgt.com asking about device in question.
03/06/2026: ARoosa - Called, 337-239-9041, xfer biomed, Spoke to James Brooks he is POC and asked me to email infor to jbrooks@ahmgt.com due to him not being at that location at the moment.
03/03/2026 YEspino Called 337-239-9041 to verify the device in question. Was unable to speak to anybody or leave a message because once dialed all i heard was a busy signal.
02/25/2026: ARoosa- Called; 337-239-9041, Xfer to biomed, VM of Jody McDaniel LM.
01/30/2026 YEspino Called 337-239-9041 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to James and while saying who i was and what i was looking for the call was hungup.
🔧Work Performed
Completed software upgrade only. Will return and replace batteries when they become available
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email
Completed Mar 10, 2026
03/10/2026: ARoosa - Sent FU email to jbrooks@ahmgt.com asking about device in question.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BYRD MEMORIAL HOSPITAL - LEESVILLE, LA - WO-01325352
Completed Mar 6, 2026
To: jbrooks@ahmgt.com
CC: angela.roosa@emsar.com; brandi.rodriguez@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BYRD MEMORIAL HOSPITAL - LEESVILLE, LA - WO-01325352
Body:
Hello James,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare a
📧
Live Call_Followed Up With Email
Completed Mar 6, 2026
03/06/2026: ARoosa - Called, 337-239-9041, xfer biomed, Spoke to James Brooks he is POC and asked me to email infor to jbrooks@ahmgt.com due to him not being at that location at the moment.
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 3, 2026
03/03/2026 YEspino Called 337-239-9041 to verify the device in question. Was unable to speak to anybody or leave a message because once dialed all i heard was a busy signal.
📞
Live Call_Left Message
Completed Feb 25, 2026
02/25/2026: ARoosa- Called; 337-239-9041, Xfer to biomed, VM of Jody McDaniel LM.
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 30, 2026
01/30/2026 YEspino Called 337-239-9041 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to James and while saying who i was and what i was looking for the call was hungup.
📅
WO-01325352 - FCO - DD: 3/31/2026 - - Venue Go Ultrasound - LEESVILLE - BYRD MEMORIAL HOSPITAL
Mar 26, 2026 8:00am – 11:58pm
Work Order: WO-01325352
Account: GE Healthcare FMI
Customer Case Number: 1-554880182321, 1-554908095891
Location: BYRD MEMORIAL HOSPITAL
Address: 1020 W FERTITTA BLVD, LEESVILLE, LA 71446
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD003644
Contact Name: TBD
Contact Phone: TB
JPG
VGD003644_Diagnostic Label
Mar 26, 2026
JPG
VGD003644_Product Label
Mar 26, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325352
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:11 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨58.0 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 10, 4:22 PM