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← WO Overview

WO-01325353 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CAMDEN GENERAL HOSPITAL — 175 HOSPITAL DR, CAMDEN TN, 38320

Dec 12, 2025 → Mar 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 30 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Mar 26, 2026
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 29, 2026
1 business day (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 29 → Mar 29, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 13 Ready for Release ⏸ Paused 41 —
Feb 13 → Mar 26 Ready for Scheduling ▶ Running 28 29
Mar 26 → Mar 29 Scheduled ▶ Running 1 30
Mar 29 → Mar 29 Tech On Site ▶ Running 0 30
Dispatch 2.0d
Holding 41.8d (excluded)
Coordinators 30.4d
Billing 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.8 days
Coordinators
30.4 days
Over SLA
Billing
0.1 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 29, 2026 (2 days early)
📅
72.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026:ARoosa- Recvd. Email from Gelnna Scott confirming devices and is ready to schedule.

02/12/2026:ARoosa- Called; 731-593-6300, Xfer to Biomed> Glenna Scott, VM/LM, Recvd. call back sending email to glenna.scott@wth.org


02/12/2026:ARoosa- Called; 731-593-6300, Xfer to Biomed> Glenna Scott, VM/LM


01/22/2026 MHamersley/ARoosa - called 731-593-6300, xfer to Bio med, Glenna Scott, call went to VM/LM; called Amy Garner, HR, (731) 541-9914, call went to VM/LM

🔧 Work Performed
Completed software upgrade only. Will return and replace batteries when they become available
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325353
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 13, 8:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 59d 20h
🚨 29.0 business days
👷
▶
3 Technician Assigned Mar 26, 4:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-27T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 41d 7h
⏳ 1.9 business days
⏱️
3x Labor Added Mar 28, 10:17 PM
Type: Labor
Status: Open
Qty: 1.25, 1.5, 2.5
🔧
Status: Tech On Site by Philmon Mehari Mar 28, 10:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 6h
🚗
▶
2 2x Travel Added Mar 29, 12:13 AM
2x Travel Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 38m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 31, 3:32 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 27, 10:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (6)

Name Type Status Qty Amount Date
WL-03164284 Labor Open 1.25 $250.00 Mar 28, 10:17 PM
WL-03164285 Labor Open 1.5 $100.00 Mar 28, 10:17 PM
WL-03164286 Labor Open 2.5 $0.00 Mar 28, 10:17 PM
WL-03164355 Travel Open 52 $0.00 Mar 29, 12:13 AM
WL-03164356 Travel Open 142 $0.00 Mar 29, 12:13 AM
WL-03167265 Labor Open 0.016666666666667 $38.00 Mar 31, 3:32 PM

Details