📍 CAMPBELL CLINIC WOLF RIVER SURGERY CENTER — 7887 WOLF RIVER BLVD, GERMANTOWN TN, 38138
Dec 12, 2025 → Mar 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 20 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 2, 2026
51 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Mar 2 → Mar 18, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 25, 2026
5 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 29, 2026
2 business days (counted)
Running total: 20 of ? biz days used
Created: Dec 12, 2025Completed: Mar 29, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Mar 2
Ready for Release
⏸ Paused
51
—
Mar 2 → Mar 18
Ready for Scheduling
▶ Running
12
13
Mar 18 → Mar 25
Scheduled
▶ Running
5
18
Mar 25 → Mar 29
Tech On Site
▶ Running
2
20
Dispatch2.0d
Holding51.8d (excluded)
Coordinators18.6d
Field Work2.1d
Billing0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
51.8 days
Coordinators
18.6 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.1 days
Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 29, 2026 (2 days early)
📅
72.0 daysTotal Age
⏱️
51.8d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
19.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay51.8 days stuck in "Ready for Release"
⏱️
Total Delay19.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
51.8d
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/18/2026 mklose sent email to Anthony, Phil on site Wednesday March 25th.
03/02/2026: ARoosa - Recvd. email from Pam confirming device. Contact Anthony Harden Surgery Supervisor to schedule. aharden@campbellclinic.com.
02/23/2026 HWilliams-called 901-487-2564, Spoke to Pam Reece, Office Mgr. still locating all the devices and will reply to email with location addresses, FSE Cred: call clinic mgr. upon arrival.
Venue Go Ultrasound VENGO000400
02/13/2026:ARoosa - Recvd. call from 901-487-2564 Pam Reece Office Mngr. @union location She asked for me to email her all Campbell clinic devices and she will send the other Mngrs. the list as well to try to loacate devices due to them being moved around. >p.reece@campbellclinic.com
02/12/2026:ARoosa- Called; 901-759-3111, Stuck in loop
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 12, 2026
02/12/2026:ARoosa- Called; 901-759-3111, Stuck in loop
📅
WO-01325355 - FCO - DD: 3/31/2026 - - Venue Go Ultrasound - GERMANTOWN - CAMPBELL CLINIC GERMANTOWN SURGERY CENTER
Mar 25, 2026 8:00am – 5:00pm
Work Order: WO-01325355
Account: GE Healthcare FMI
Customer Case Number: 1-554879727405, 1-554903819580
Location: CAMPBELL CLINIC GERMANTOWN SURGERY CENTER
Address: 1410 BRIERBROOK RD, GERMANTOWN, TN 38138
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VENGO000400
Contact Name: P
JPG
VGB000400_Batteries
Mar 27, 2026
JPG
VGB000400_Software Update
Mar 27, 2026
JPG
VGB000400_Product Label Pic
Mar 27, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325355
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨52.0 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 2, 10:41 AM