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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325356 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CAMPBELL CLINIC INC — 1400 S GERMANTOWN RD, GERMANTOWN TN, 38138

Dec 12, 2025 → Mar 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 11 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 13, 2026
60 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Mar 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 25, 2026
5 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 29, 2026
2 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 13 Ready for Release ⏸ Paused 60 —
Mar 13 → Mar 18 Ready for Scheduling ▶ Running 3 4
Mar 18 → Mar 25 Scheduled ▶ Running 5 9
Mar 25 → Mar 29 Tech On Site ▶ Running 2 11
Dispatch 2.0d
Holding 60.8d (excluded)
Coordinators 9.7d
Field Work 2.1d
Billing 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
60.8 days
Coordinators
9.7 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.1 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 29, 2026 (2 days early)
📅
72.0 days Total Age
⏱️
60.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 60.8 days stuck in "Ready for Release"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
60.8d
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 mklose called 901-759-3295, Spoke to Essence, she confirmed Philmon March 24th around 1:30 sent email ebarbee@campbellclinic.com

03/13/2026: ARoosa - Called 901-759-3295 to return VM from Essence Barbee, Essence confirmed device on the phone and said this coming Wednesday afternoon would be a great time for service due to Dr. Brandon having no injections scheduled at that time and will be available at the 1400 S. Germantown Rd. location. Please call Essence to confirm scheduling. 901-759-3295

03/12/2026: ARoosa - Called 901-759-3295, retuning VM from Essence Barbee. VM/LM


03/10/2026: ARoosa - Called; 901-759-3295, called Essence Barbee Dr. Brandon's assistant, VM/LM asked for a return call due to her email bouncing on 02/18/2026


02/23/2026 HWilliams-called 901-487-2564, Spoke to Pam Reece, Office Mgr. still locating all the devices and will reply to email with location addresses, FSE Cred: call clinic mgr. upon arrival. VGD002558


02/18/2026: ARoosa - Called; 901-759-3295

Spoke to Essence Barbee Dr. Brandon's Assistant, Asked me to send email to >ebarbee@campbell.com ( Advised this device travels w/ Dr. Brandon and can give us his location for the day we schedule)


02/13/2026:ARoosa - Recvd. call from 901-487-2564 Pam Reece Office Mngr. @union location She asked for me to email her all Cambell clinic devices and she will send the other Mngrs. the list as well to try to loacate devices due to them being moved around. >p.reece@campbellclinic.com



02/12/2026:ARoosa- Called; 901-759-3100, caught in a loop

🔧 Work Performed
Completed software upgrade only. Will return and replace batteries when they become available
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325356
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 61.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 13, 9:45 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 87d 20h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Mar 18, 2:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-24T17:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 4h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Mar 25, 3:57 PM
Scheduled For: 2026-03-25T17:30:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Mar 25, 7:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
⏳ 2.6 business days
⏱️
2x Labor Added Mar 28, 8:51 PM
Type: Labor
Status: Open
Qty: 0.5, 1.5
🚗
Travel Added Mar 28, 11:26 PM
Type: Travel
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 28, 11:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 31, 3:29 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 25, 1:30 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (4)

Name Type Status Qty Amount Date
WL-03164251 Labor Open 0.5 $100.00 Mar 28, 8:51 PM
WL-03164252 Labor Open 1.5 $100.00 Mar 28, 8:51 PM
WL-03164302 Travel Open 1 $0.00 Mar 28, 11:26 PM
WL-03167260 Labor Open 0.016666666666667 $38.00 Mar 31, 3:29 PM

Details