Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325359 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CAYUGA CENTER FOR SPORTS MEDICINE AND ATHLETIC PERFORMANCE — 310 TAUGHANNOCK BLVD FL 5, ITHACA NY, 14850

Dec 12, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 8 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 26, 2026
7 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 17 Ready for Release ⏸ Paused 42 —
Feb 17 → Feb 26 Scheduled ▶ Running 7 8
Dispatch 2.0d
Holding 42.8d (excluded)
Coordinators 7.5d
Billing 18.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
42.8 days
Coordinators
7.5 days
Over SLA
Billing
18.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 26, 2026 (2 days early)
📅
51.0 days Total Age
⏱️
42.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
27.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 42.8 days stuck in "Ready for Release"
⏱️
Total Delay 27.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
Scheduled
7.5d / 2.0d SLA
Closed
8.4d / 1.0d SLA
Ready to Bill
18.0d / 1.0d SLA
WO Correction Needed
0.8d
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 SRobinson- Created follow up WO as requested. (WO-01354098)

02/17/2026 mklose dispatch to Bryan unannounced.

01/14/2026 RArnold - Called 16072523580 for main number. Left a message. Sending email to Meghan Thomas . methomas@cayugamed.org

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found:
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325359
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 43.0 business days
👷
▶
3 Technician Assigned Feb 17, 2:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-25T17:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 64d 2h
⚠️ 8.0 business days
⏱️
4x Labor Added Feb 26, 11:26 AM
Type: Labor, Travel, Parts
Status: Open
Qty: 5, 1, 230
✔️
Status: Completed by Bryan Rodriguez Feb 26, 3:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 0h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 2m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:56 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 5d 4h, 0m
🏁
Status: Closed by Bryan Rodriguez Mar 4, 3:00 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 3m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Mar 11, 11:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h
🚨 10.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 24, 10:56 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 12d 23h, 0m
🏁
Status: Closed by Bryan Rodriguez Mar 24, 4:28 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 31m
📄
Status: Ready to Bill by Timothy Amburgey Mar 25, 9:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 22m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 30, 4:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 6h
🧾
▶
2 Invoice Created Mar 30, 4:38 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 25, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257834

Work Details (5)

Name Type Status Qty Amount Date
WL-03121093 Labor Open 5 $450.00 Feb 26, 11:26 AM
WL-03121094 Labor Open 1 $100.00 Feb 26, 11:26 AM
WL-03121095 Travel Open 230 $0.00 Feb 26, 11:26 AM
WL-03121096 Parts Open 1 $0.00 Feb 26, 11:26 AM
WL-03139036 Labor Open 0.016666666666667 $38.00 Mar 11, 11:30 AM

Details