Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325361 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CENTER FOR BONE & JOINT DISEASE — 7544 JACQUE RD, HUDSON FL, 34667

Dec 12, 2025 → Mar 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (4 biz days early)
Active: 31 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 10, 2026
38 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 28, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 28 → Mar 3, 2026
2 business days (counted)
Running total: 15 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 14, 2026
8 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 14 → Mar 16, 2026
1 business day (counted)
Running total: 24 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 25, 2026
7 business days (counted)
Running total: 31 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 10 Ready for Release ⏸ Paused 38 —
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Feb 28 Scheduled ▶ Running 12 13
Feb 28 → Feb 28 Tech On Site ▶ Running 0 13
Feb 28 → Mar 3 Reschedule ▶ Running 2 15
Mar 3 → Mar 14 Scheduled ▶ Running 8 23
Mar 14 → Mar 16 Reschedule ▶ Running 1 24
Mar 16 → Mar 25 Scheduled ▶ Running 7 31
Dispatch 2.0d
Holding 38.9d (excluded)
Coordinators 31.9d
Billing 1.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
38.9 days
Coordinators
31.9 days
Over SLA
Billing
1.7 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 25, 2026 (6 days early)
📅
69.1 days Total Age
⏱️
38.9d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 38.9 days stuck in "Ready for Release"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
38.9d
Assigned
0.0d / 0.5d SLA
Scheduled
28.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Reschedule
3.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/23/2026- FSE Jared Heisler- Called Deena and no response, left message with Deena and Alicia. . 03/12/2026- FSE Jared Heisler- Called Deena and no response, left message with Deena and Alicia. Needs to be rescheduled. 02/24/2026 FSE Jared Heisler– [Device was not completed because it was IN Use all day and requires reschedule- Call to schedule with Deena 1-727 697 2200] 02/10/2026 ALuman - dispatch to Jared Heisler for walk in visit on 2/20. Email sent to Celeste Jardin

02/04/2026 ALuman - sent follow up email to Celeste Jardin cjardin@centerforboneandjoint.com

02/02/2026 ALuman - sent email to POC provided by GE - Celeste Jardin cjardin@centerforboneandjoint.com


01/29/2026 MHamersley - called 727-697-2200, location is closed for lunch, unable to leave msg; Fady sent f/u email: hnguyen@centerforboneandjoint.com


01/23/2026 YEspino Called 727-697-2200 to speak to the MRI dept to verify the device in question. Was unable to speak to anybody or leave a message because the site is currently closed.


01/22/2026 ALuman - sent follow up email to hnguyen@centerforboneandjoint.com to confirm and schedule


01/07/2026 YEspino Called 727-697-2200 to speak to the MRI dept to verify the device in question. Pressed 5 for MRI but was unable to speak to anybody so i left a message.


12/29/2025 EMartin called (727) 697-2200 / transferred to biomed operator stated they do not have biomed asked to spk with radiology and operator hung up called (727) 697-2200 / pressed option 5 for MRI department spk with Cristina stated one of the doctors has device will be back in office 01/05/26 hnguyen@centerforboneandjoint.com

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325361
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 39.0 business days
👷
▶
4 Technician Assigned Feb 10, 11:15 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 56d 23h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 13, 3:28 PM
Scheduled For: 2026-02-27T13:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 16, 1:47 PM
Scheduled For: 2026-02-25T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 23, 2:43 PM
Scheduled For: 2026-02-24T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 28, 4:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 5h
⏱️
▶
2 3x Labor Added Feb 28, 5:06 PM
3x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Jared Heisler
From: Tech On Site
To: Reschedule
Duration in Previous: 8m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 12:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-03-12T04:00:00.000+0000
⚠️ 9.0 business days
🔄
Status: Reschedule by Jared Heisler Mar 14, 11:57 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 22h
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Mar 16, 9:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-03-23T12:00:00.000+0000
📅
Dispatch Scheduled by Ashley Luman Mar 16, 3:14 PM
Scheduled For: 2026-03-27T12:00:00.000+0000, 2026-03-23T12:00:00.000+0000
⚠️ 7.0 business days
✔️
Status: Completed by Jared Heisler Mar 24, 8:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 10h, 0m
⏳ 3.4 business days
⏱️
Labor Added Mar 27, 2:50 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 27, 2:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 30, 4:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 1h
🧾
▶
2 Invoice Created Mar 30, 4:38 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 32m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Mar 23, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257834

Work Details (4)

Name Type Status Qty Amount Date
WL-03124704 Labor Open 3 $0.00 Feb 28, 5:06 PM
WL-03124705 Labor Open 0.5 $0.00 Feb 28, 5:06 PM
WL-03124706 Travel Open 120 $0.00 Feb 28, 5:06 PM
WL-03163157 Labor Open 0.016666666666667 $38.00 Mar 27, 2:50 PM

Details