Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325364 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL AT OU — 835 STANTON L YOUNG BLVD, OKLAHOMA CITY OK, 73104

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 2 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45 —
Feb 20 → Feb 20 Assigned ▶ Running 0 1
Feb 20 → Feb 23 Scheduled ▶ Running 1 2
Feb 23 → Feb 23 Tech On Site ▶ Running 0 2
Dispatch 2.0d
Holding 45.8d (excluded)
Coordinators 1.4d
Field Work 0.3d
Billing 8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
1.4 days
Field Work
0.3 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
48.0 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 244 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/20/2026 LHill-rec'd email from Mr. Kalani Ah Loy-

Sound's good, I will be on-site all day Monday. The PoC number on your email is incorrect. Please contact (405)271-7022 to reach the The Children's Hospital's Biomed team.

See logged email.


02/20/2026 LHill-sent email to Mr. Kalani Ah Loy trying to schedule tech visit.


02/20/2026 LHill-Called 405) 365-9466 and recording came on and they are not accepting calls at this time.


02/17/2026 LHill-found contact info on spreadsheet.

Mr. Kalani Ah Loy(405) 365-9466Kalani.AhLoy@ouhealth.com



02/04/2026 LHill-added info to the FMI 78101 Contacts needed spreadsheet.


02/02/2026 LHill-Called 405-365-6635 for Ron Moore/Bio Med Dept. trying to schedule tech visit.


01/30/2026 LHill-Called 405-365-6635 for Ron Moore/Bio Med Dept. trying to schedule tech visit.


01/29/2026 LHill-Called 405-365-6635 for Ron Moore/Bio Med Dept. trying to schedule tech visit.


01/28/2026 LHil-LM at 405-365-6635 for Ron Moore trying to schedule tech visit.


01/28/2026 LHill-Called 405-271-5656 spoke with Jade and she advised I need to call Ron Moore/Bio Med Manager at 405-365-6635.


01/28/2026 LHill-Called (405) 271-5437 . spoke with Sarah-She advised that they don't have this equipment. She is finding the number to the Bio Med Department. Call 405-271-5656 and ask for Bio Med.


01/27/2026 LHill-Called (405) 271-5437 spoke with Chris and he advised Jenny must be at the Adult Center because they don't have Venue Go there at the Children's place. spoke with Haley/Ultrasound and was advised that Jenny is doing a scan.  Will give her the info and her her to call me back.


01/26/2026 LHill-Called (405) 271-5437 and the line doesn't even ring.


01/22/2026 LHill-Called (405) 271-5437 . spoke with Haley/Ultrasound. said I need to speak with Jenny and she will have her to call me back.


01/22/2026 LHill-No contact info on WO, location. or previous WO. Found ((405) 271-5437) online.

🔧 Work Performed
Completed software only. Will return to replace batteries once batteries are available.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325364
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
👷
▶
4 Technician Assigned Feb 20, 3:33 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 67d 3h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-23T20:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Feb 23, 3:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
✔️
▶
2 Status: Completed Feb 23, 5:35 PM
Status: Completed → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 2.25, 83, 32
🏁
Status: Closed by Darrell Hendrix Feb 23, 5:40 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
▶
2 Labor Added Feb 24, 1:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 19h 35m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:15 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 10.0 business days
🧾
Invoice Created Mar 18, 12:37 PM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 23, 3:30 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (6)

Name Type Status Qty Amount Date
WL-03116676 Labor Open 1.25 $250.00 Feb 23, 5:39 PM
WL-03116677 Labor Open 2.25 $100.00 Feb 23, 5:39 PM
WL-03116678 Labor Open 1 $100.00 Feb 23, 5:39 PM
WL-03116679 Travel Open 83 $0.00 Feb 23, 5:39 PM
WL-03116680 Travel Open 32 $0.00 Feb 23, 5:39 PM
WL-03117735 Labor Open 0.016666666666667 $38.00 Feb 24, 1:11 PM

Details