Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325365 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS MEDICAL CENTER OF — 1935 MEDICAL DISTRICT DR, DALLAS TX, 75235

Dec 12, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 10 biz days
Paused: 41 biz days
🕐 Clock stopped: Invoiced (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025 Invoiced: Feb 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 16 Ready for Release ⏸ Paused 41 —
Feb 16 → Feb 20 Reschedule ▶ Running 4 5
Feb 20 → Feb 24 Scheduled ▶ Running 2 7
Feb 24 → Feb 24 Tech On Site ▶ Running 0 7
Feb 24 → Feb 24 Completed ▶ Running 0 7
Feb 24 → Feb 26 Closed ▶ Running 2 9
Feb 26 → Feb 27 Ready to Bill ▶ Running 1 10
Feb 27 → Feb 27 Incomplete ▶ Running 0 10
Dispatch 2.0d
Holding 41.8d (excluded)
Coordinators 6.6d
Field Work 1.0d
Incomplete 0.6d (excluded)
Billing 17.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.8 days
Coordinators
6.6 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.6 days
Billing
17.6 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
52.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Reschedule
3.6d / 2.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
15.4d / 1.0d SLA
Incomplete
0.6d
WO Correction Needed
2.1d
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 SRobinson- Created follow up WO as requested.(WO-01353724)

02/19/2026 DMalloy -Dispatched to FSE Eric to walk in on next week Tuesday 2/24/2026. Email and call made to the site.

rugarc@childrens.com

cory.larew@childrens.com


02/16/2026 LHill-put in reschedule due to the Venu Fit R3.5. GE is working on sending a new flash drive to tech.

02/10/2026 LHill-Called (214) 456-7000. being transferred to Luong Nguyen in Bio Med. LM trying to schedule tech visit.


02/10/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 456-7000 online.


12/19/2025 MHamersley - called 214-456-7000, xfer to bio med, went to wrong dept, x2, was advised to ask for Medical Equipment, called back, spoke to Adrian Clarke, he is not POC; he asked for email and he will forward to correct contact; email: adrian.clarke@childrens.com


WO-01325366-Venue Go Ultrasound RVGD000134

WO-01325365-Venue Fit Ultrasound VFC001232

🔧 Work Performed
Completed software only. Will need to return to complete battery replacement once batteries are available
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325365
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
🔄
Status: Reschedule by Laura Hill Feb 16, 8:35 AM
From: Ready for Release
To: Reschedule
Duration in Previous: 62d 20h
⏳ 3.0 business days
📅
▶
4 Dispatch Scheduled Feb 19, 11:47 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Reschedule
To: Scheduled
Duration in Previous: 3d 15h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-24T13:00:00.000+0000
💵
Expenses Added Feb 20, 9:38 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 24, 8:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 8h
⏱️
3x Labor Added Feb 24, 8:30 AM
Type: Labor, Expenses, Parts
Status: Open
Qty: 0.25, 1
⏱️
Labor Added Feb 24, 11:09 AM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Feb 24, 11:34 AM
Type: Labor
Status: Open
Qty: 2.5
💵
Expenses Added Feb 24, 6:32 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 24, 6:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Feb 26, 12:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⚠️
Status: Incomplete by Sean Currie Feb 27, 8:45 AM
From: Ready to Bill
To: Incomplete
Duration in Previous: 20h 31m
🏁
Status: Closed by Eric Mancerella Feb 27, 1:33 PM
From: Incomplete
To: Closed
Duration in Previous: 4h 47m
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 2:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 50m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:23 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 4d 19h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Eric Mancerella Mar 5, 7:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
⏳ 4.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (8)

Name Type Status Qty Amount Date
WL-03113555 Expenses Open 1 $144.72 Feb 20, 9:38 AM
WL-03117160 Labor Open 0.25 $100.00 Feb 24, 8:30 AM
WL-03117162 Expenses Open 1 $0.00 Feb 24, 8:30 AM
WL-03117163 Parts Open 1 $0.00 Feb 24, 8:30 AM
WL-03117474 Labor Open 1 $0.00 Feb 24, 11:09 AM
WL-03117556 Labor Open 2.5 $100.00 Feb 24, 11:34 AM
WL-03118400 Expenses Open 1 $0.00 Feb 24, 6:32 PM
WL-03121196 Labor Open 0.016666666666667 $38.00 Feb 26, 12:11 PM

Details