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← WO Overview

WO-01325366 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS MEDICAL CENTER OF — 1935 MEDICAL DISTRICT DR, DALLAS TX, 75235

Dec 12, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 3 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45 —
Feb 20 → Feb 24 Scheduled ▶ Running 2 3
Feb 24 → Feb 24 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 45.4d (excluded)
Coordinators 3.0d
Field Work 0.4d
Billing 8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.4 days
Coordinators
3.0 days
Over SLA
Field Work
0.4 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
49.0 days Total Age
⏱️
45.4d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 244 days old
🚨
Primary Delay 45.4 days stuck in "Ready for Release"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.4d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 SRobinson- Created follow up WO as requested. (WO-01353769)

02/19/2026 DMalloy -Dispatched to FSE Eric to walk in on next week Tuesday 2/24/2026. Email and call made to the site.

rugarc@childrens.com

cory.larew@childrens.com


02/10/2026 LHill-Called (214) 456-7000. being transferred to Luong Nguyen in Bio Med. LM trying to schedule tech visit.

See call logged on WO-01325365.


02/10/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 456-7000 online.


12/19/2025 MHamersley - called 214-456-7000, xfer to bio med, went to wrong dept, x2, was advised to ask for Medical Equipment, called back, spoke to Adrian Clarke, he is not POC; he asked for email and he will forward to correct contact; email: adrian.clarke@childrens.com


WO-01325366-Venue Go Ultrasound RVGD000134

WO-01325365-Venue Fit Ultrasound VFC001232

🔧 Work Performed
FMI Not Executed. Please see the reason code for additional details Customer postponement with no date when field action can be executed “Postponement Letter Uploaded”
🔍 Technician Findings
UNABLE TO COMPLETE FMI DUE TO PREVIOUS UNIT ISSUES
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325366
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 45.0 business days
👷
▶
4 Technician Assigned Feb 19, 11:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-24T05:00:00.000+0000, 2026-02-24T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 66d 11h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-24T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 24, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 10h
⏱️
▶
3 Labor Added Feb 24, 11:38 AM
Labor Added → Status: Completed → Expenses Added
✔️
Status: Completed by Eric Mancerella
From: Tech On Site
To: Completed
Duration in Previous: 1h 21m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Eric Mancerella Feb 24, 1:10 PM
From: Completed
To: Closed
Duration in Previous: 1h 30m
⏱️
▶
2 Labor Added Feb 24, 1:23 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 14m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (3)

Name Type Status Qty Amount Date
WL-03117571 Labor Open 0.5 $100.00 Feb 24, 11:38 AM
WL-03117573 Expenses Open 1 $0.00 Feb 24, 11:40 AM
WL-03117757 Labor Open 0.016666666666667 $38.00 Feb 24, 1:23 PM

Details