📍 ERLANGER MEDICAL CENTER — 910 BLACKFORD ST, CHATTANOOGA TN, 37403
Dec 12, 2025 → Feb 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 3 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 11, 2026
4 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025Completed: Feb 13, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 5
Ready for Release
⏸ Paused
35
—
Feb 5 → Feb 5
Scheduled
▶ Running
0
1
Feb 5 → Feb 11
Awaiting Parts
⏸ Paused
4
—
Feb 11 → Feb 13
Scheduled
▶ Running
2
3
Feb 13 → Feb 13
Tech On Site
▶ Running
0
3
Dispatch2.0d
Material Management4.6d
Holding35.8d (excluded)
Coordinators1.7d
Field Work1.3d
Billing13.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
4.6 days
Over SLA
Holding(excluded from total)
35.8 days
Coordinators
1.7 days
Field Work
1.3 days
Billing
13.3 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 13, 2026 (15 days early)
📅
43.0 daysTotal Age
⏱️
35.8d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
15.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay35.8 days stuck in "Ready for Release"
⏱️
Total Delay15.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Scheduled
1.7d / 2.0d SLA
Awaiting Parts
4.6d / 3.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/04/2026 Brod - called 2103316429 called to speak to Randy, he stated i will have to work with Richard Branch to coordinate a time , he is going to respond back to my email with Richard to continue to schedule.
01/12/2026 MHamersley - called 423-778-7000, xfer to Bio Med, ext 2063, call went to VM/LM
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325370 - FCO - Venue Go Ultrasound - CHATTANOOGA - ERLANGER MEDICAL CENTER
Feb 9, 2026 7:00pm – 7:00pm
Work Order: WO-01325370
Account: GE Healthcare FMI
Customer Case Number: 1-554879976188, 1-554907815482
Location: ERLANGER MEDICAL CENTER
Address: 910 BLACKFORD ST, CHATTANOOGA, TN 37403
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: RVGC006772
Contact Name: Richard Brannon
Conta
JFIF
VGC006772 SN
Feb 13, 2026
JFIF
VGC006772 SW
Feb 13, 2026
JFIF
VGC006772 Batteries
Feb 13, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325370
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨36.0 business days
👷
▶
5
Technician Assigned Feb 5, 2:10 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts