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← WO Overview

WO-01325371 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ERLANGER MEDICAL CENTER — 910 BLACKFORD ST, CHATTANOOGA TN, 37403

Dec 12, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 32 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 11, 2026
4 business days (not counted)
28d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 24, 2026
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 26, 2026
2 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 32 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 5 Scheduled ▶ Running 0 1
Feb 5 → Feb 11 Awaiting Parts ⏸ Paused 4 —
Feb 11 → Mar 24 Scheduled ▶ Running 28 29
Mar 24 → Mar 24 Entered ▶ Running 0 29
Mar 24 → Mar 26 Scheduled ▶ Running 2 31
Mar 26 → Mar 26 Tech On Site ▶ Running 0 31
Mar 26 → Mar 26 Scheduled ▶ Running 0 31
Mar 26 → Mar 27 Tech On Site ▶ Running 1 32
Dispatch 2.0d
Material Management 4.6d
Holding 35.8d (excluded)
Coordinators 31.6d
Field Work 1.2d
Billing 0.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
4.6 days
Over SLA
Holding (excluded from total)
35.8 days
Coordinators
31.6 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.6 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
71.2 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
32.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 32.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Scheduled
31.6d / 2.0d SLA
Awaiting Parts
4.6d / 3.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 Brod - called 2103316429 called to speak to Randy, he stated i will have to work with Richard Branch to coordinate a time , he is going to respond back to my email with Richard to continue to schedule. 


01/12/2026 MHamersley - called 423-778-7000, xfer to Bio Med, ext 2063, call went to VM/LM

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325371
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
▶
5 Technician Assigned Feb 5, 2:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-10T06:00:00.000+0000, 2026-02-10T00:00:00.000+0000, 2026-02-10T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 52d 1h
📦
Parts Requested
Order: 00089814
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Feb 11, 2:04 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Melissa Barrett
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5d 23h
⏳ 3.0 business days
📅
Dispatch Scheduled by Bruce Ballard Feb 14, 10:40 PM
Scheduled For: 2026-02-17T14:00:00.000+0000, 2026-02-17T17:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Bruce Ballard Feb 17, 9:10 PM
Scheduled For: 2026-02-23T17:00:00.000+0000
🚨 25.4 business days
🆕
▶
3 Status: Entered Mar 24, 12:09 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-25T05:00:00.000+0000, 2026-03-25T00:00:00.000+0000, 2026-03-25T13:00:00.000+0000
⏳ 3.0 business days
🔧
▶
4 Status: Tech On Site Mar 26, 9:57 AM
Status: Tech On Site → Status: Scheduled → Dispatch Scheduled → 3x Labor Added
🗓️
Status: Scheduled by Ryan Lewis
From: Tech On Site, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Ryan Lewis
Scheduled For: 2026-03-26T13:00:00.000+0000
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 1.5
🚗
▶
2 Travel Added Mar 26, 9:31 PM
Travel Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 11h 34m
🏁
Status: Closed by Ryan Lewis Mar 26, 9:57 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏳ 3.3 business days
⏱️
Labor Added Mar 31, 11:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 11:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-257941

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 28.6 business days (threshold: 2.0 business days)
Exceeded by 26.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00089814
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 26, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (7)

Name Type Status Qty Amount Date
WL-03101104 Parts Open 2 $0.00 Feb 11, 2:04 PM
WL-03101105 Expenses Open 1 $0.00 Feb 11, 2:04 PM
WL-03160382 Labor Open 0.75 $525.00 Mar 26, 10:02 AM
WL-03160383 Labor Open 1.5 $0.00 Mar 26, 10:02 AM
WL-03160384 Labor Open 1.5 $100.00 Mar 26, 10:02 AM
WL-03161873 Travel Open 24 $0.00 Mar 26, 9:31 PM
WL-03166704 Labor Open 0.016666666666667 $38.00 Mar 31, 11:19 AM

Details