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← WO Overview

WO-01325372 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CENTER FOR SPORTS MEDICINE & ORTHOPAEDIC SURGERY — 7450 TYNER RD, CHATTANOOGA TN, 37421

Dec 12, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 16 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 6, 2026
55 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 6 → Mar 6, 2026
0 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 26, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 6 Ready for Release ⏸ Paused 55 —
Mar 6 → Mar 6 Scheduled ▶ Running 0 1
Mar 6 → Mar 6 Awaiting Parts ⏸ Paused 0 —
Mar 6 → Mar 26 Scheduled ▶ Running 14 15
Mar 26 → Mar 27 Tech On Site ▶ Running 1 16
Dispatch 2.0d
Material Management 0.2d
Holding 55.8d (excluded)
Coordinators 14.5d
Field Work 1.2d
Billing 0.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.2 days
Holding (excluded from total)
55.8 days
Coordinators
14.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.6 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
71.2 days Total Age
⏱️
55.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
16.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 55.8 days stuck in "Ready for Release"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
55.8d
Scheduled
14.5d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026: ARoosa - Called 423-698-6871, opt. 4 Mat. Mngr. VM/LM


02/23/2026 MHamersley/HWilliams-called 423-698-6871, option 4 Materials Mgr, call went to VM/LM 


Venue Go Ultrasound VGD001105

02/12/2026:ARoosa- Called; 423-698-6871, Opt.6 for office Mngr. VM/LM

02/12/2026:ARoosa- Called; 423-698-6871, Opt.4 for Mat. Mngt. VM/LM

01/13/2026 Brod - called 4236986871 pressed 4 for materials management , went to vm left message to have FSE onsite for 01/23. 

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325372
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 56.0 business days
🗓️
▶
5 Status: Scheduled Mar 6, 1:34 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-11T00:00:00.000+0000, 2026-03-11T05:00:00.000+0000, 2026-03-11T15:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
📦
Parts Requested
Order: 00091738
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Mar 6, 3:06 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1h 30m
⚠️ 5.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 12, 11:21 AM
Scheduled For: 2026-03-25T15:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 26, 10:18 AM
Scheduled For: 2026-03-26T15:00:00.000+0000
🔧
▶
2 Status: Tech On Site Mar 26, 12:10 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.5
💵
5x Expenses Added Mar 26, 9:40 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 29
✔️
▶
2 Status: Completed Mar 26, 9:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.3 business days
⏱️
Labor Added Mar 31, 11:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 11:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-257941

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00091738
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 26, 11:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (10)

Name Type Status Qty Amount Date
WL-03133916 Parts Open 2 $0.00 Mar 6, 3:06 PM
WL-03133917 Expenses Open 1 $0.00 Mar 6, 3:06 PM
WL-03160676 Labor Open 1 $525.00 Mar 26, 12:13 PM
WL-03160677 Labor Open 1.5 $100.00 Mar 26, 12:13 PM
WL-03161887 Expenses Open 1 $0.00 Mar 26, 9:40 PM
WL-03161888 Expenses Open 1 $170.92 Mar 26, 9:40 PM
WL-03161889 Expenses Open 1 $0.00 Mar 26, 9:40 PM
WL-03161890 Expenses Open 1 $0.00 Mar 26, 9:40 PM
WL-03161891 Travel Open 29 $0.00 Mar 26, 9:40 PM
WL-03166703 Labor Open 0.016666666666667 $38.00 Mar 31, 11:18 AM

Details