Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325378 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225

Dec 12, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (10 biz days early)
Active: 29 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 2, 2026
12 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Feb 12, 2026
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 2 Ready for Release ⏸ Paused 12 —
Jan 2 → Feb 12 Ready for Scheduling ▶ Running 28 29
Feb 12 → Feb 12 Scheduled ▶ Running 0 29
Feb 12 → Feb 12 Tech On Site ▶ Running 0 29
Dispatch 2.0d
Holding 12.8d (excluded)
Coordinators 28.4d
Field Work 0.1d
Billing 22.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
12.8 days
Coordinators
28.4 days
Over SLA
Field Work
0.1 days
Billing
22.6 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Mar 4, 2026 (3 days late)
📅
55.0 days Total Age
⏱️
28.3d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
54.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 28.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 54.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
12.8d
Ready for Scheduling
28.3d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
22.0d / 1.0d SLA
WO Correction Needed
0.6d
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RArnold - Device Retired. Dispatching to Joe H per Fady

01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325378
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 2, 4:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 4h
🚨 29.0 business days
👷
▶
3 Technician Assigned Feb 12, 8:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 40d 15h
🔧
Status: Tech On Site by Leo Hudson Feb 12, 9:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54m
⏱️
3x Labor Added Feb 12, 9:14 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2.5, 111
✔️
Status: Completed by Leo Hudson Feb 12, 9:40 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 32m, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 16, 1:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
🚨 12.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 11:44 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 15d 22h, 0m
✔️
Status: Completed by Leo Hudson Mar 4, 4:24 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 4h 39m, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 10:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 17h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
💰
▶
2 Status: Invoiced Mar 24, 1:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257336

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 28.3 business days (threshold: 1.0 business days)
Exceeded by 27.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joe Hudson
Scheduled
Feb 12, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (4)

Name Type Status Qty Amount Date
WL-03102600 Labor Open 0.5 $100.00 Feb 12, 9:14 AM
WL-03102601 Labor Open 2.5 $0.00 Feb 12, 9:14 AM
WL-03102602 Travel Open 111 $0.00 Feb 12, 9:14 AM
WL-03107226 Labor Open 0.016666666666667 $38.00 Feb 16, 1:13 PM

Details