📍 CHRISTUS OCHSNER LAKE AREA HOSPITAL — 4200 NELSON RD, LAKE CHARLES LA, 70605
Dec 12, 2025 → Mar 26, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (3 biz days early)
Active: 26 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
19d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Mar 18, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 26, 2026
4 business days (counted)
Running total: 26 of ? biz days used
Created: Dec 12, 2025Completed: Mar 26, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 19
Ready for Release
⏸ Paused
44
—
Feb 19 → Mar 18
Ready for Scheduling
▶ Running
19
20
Mar 18 → Mar 19
Scheduled
▶ Running
1
21
Mar 19 → Mar 19
Entered
▶ Running
0
21
Mar 19 → Mar 20
Scheduled
▶ Running
1
22
Mar 20 → Mar 20
Entered
▶ Running
0
22
Mar 20 → Mar 26
Scheduled
▶ Running
4
26
Dispatch2.0d
Holding44.9d (excluded)
Coordinators27.7d
Field Work0.0d
Billing0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
44.9 days
Coordinators
27.7 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 26, 2026 (5 days early)
📅
70.5 daysTotal Age
⏱️
44.9d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
25.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay44.9 days stuck in "Ready for Release"
⏱️
Total Delay25.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.9d
Ready for Scheduling
20.0d / 1.0d SLA
Scheduled
7.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/26/2026 SRobinson- Created follow up WO as requested. (WO-01361973)
03/20/2026 RArnold - Dispatching to Davon for Walk-in
02/02/2026 YEspino Called 337-263-1405 to speak to Drew Broussard to verify the device in question. Was ablel to speak to Drew and he asked for an email so that he could look into the device in question. Email: drew.broussard@intelashealth.com
02/02/2026 YEspino Called 337-474-6370 to follow up with Steven over the previous email sent to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody or leave a message.
01/30/2026 YEspino Called 337-474-6370 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Steven Hall and he asked for an email so that he could look into the device in quesiton. Email: steven.hall@intelashealth.com
🔧Work Performed
Completed software only. Will need to return for battery replacement once batteries are available
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CHRISTUS OCHSNER LAKE AREA HOSPITAL - LAKE CHARLES, LA - WO-01325379
Completed Feb 2, 2026
To: drew.broussard@intelashealth.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com; fmessak@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CHRISTUS OCHSNER LAKE AREA HOSPITAL - LAKE CHARLES, LA - WO-01325379
Body:
Hi Drew,
Thank you for taking my call today. As discu
📧
Live Call_Followed Up With Email
Completed Feb 2, 2026
02/02/2026 YEspino Called 337-263-1405 to speak to Drew Broussard to verify the device in question. Was ablel to speak to Drew and he asked for an email so that he could look into the device in question. Email: drew.broussard@intelashealth.com
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 2, 2026
02/02/2026 YEspino Called 337-474-6370 to follow up with Steven over the previous email sent to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody or leave a message.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CHRISTUS OCHSNER LAKE AREA HOSPITAL - LAKE CHARLES, LA - WO-01325379
Completed Jan 30, 2026
To: steven.hall@intelashealth.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com; fmessak@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CHRISTUS OCHSNER LAKE AREA HOSPITAL - LAKE CHARLES, LA - WO-01325379
Body:
Hi Steven,
Thank you for taking my call today. As discus
📧
Live Call_Followed Up With Email
Completed Jan 30, 2026
01/30/2026 YEspino Called 337-474-6370 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Steven Hall and he asked for an email so that he could look into the device in quesiton. Email: steven.hall@intelashealth.com
📅
WO-01325379 - FCO - DD: 3/31/2026 - - Venue Fit Ultrasound - LAKE CHARLES - CHRISTUS OCHSNER LAKE AREA HOSPITAL
Mar 25, 2026 8:00am – 11:58pm
Work Order: WO-01325379
Account: GE Healthcare FMI
Customer Case Number: 1-554880596755, 1-554907971744
Location: CHRISTUS OCHSNER LAKE AREA HOSPITAL
Address: 4200 NELSON RD, LAKE CHARLES, LA 70605
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD001220
Contact Name: TBD
Contac
JPG
VFD001220_Product Label
Mar 26, 2026
JPG
VFD001220_Diagnostic Label
Mar 26, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325379
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:11 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨45.0 business days
📅
Status: Ready for Scheduling by Angela RoosaFeb 19, 10:19 AM