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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325380 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTUS SANTA ROSA HOSPITAL — 11212 STATE HIGHWAY 151, SAN ANTONIO TX, 78251

Dec 12, 2025 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (13 biz days early)
Active: 39 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 15, 2026
21 business days (not counted)
32d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Mar 4, 2026
32 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 11, 2026
5 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 39 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 15 Ready for Release ⏸ Paused 21 —
Jan 15 → Mar 4 Ready for Scheduling ▶ Running 32 33
Mar 4 → Mar 11 Scheduled ▶ Running 5 38
Mar 11 → Mar 12 Tech On Site ▶ Running 1 39
Dispatch 2.0d
Holding 21.8d (excluded)
Coordinators 37.8d
Field Work 2.2d
Billing 6.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
21.8 days
Coordinators
37.8 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
6.7 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
61.0 days Total Age
⏱️
32.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
45.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 32.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
21.8d
Ready for Scheduling
32.6d / 1.0d SLA
Scheduled
5.2d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/04/2026 mklose sent email to POC adv Philmon March 10th

01/15/2026 Brod - sent email to Mark to have FSE onsite for 01/19.

01/15/2026 Rbailey - Called 210.703.8000 Xfer'd to BioMed. Spoke with Mark. He thought this was done in October.Sending email to loop in Planner and FU

361.728.7837

mark.page@intelashealth.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325380
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jan 15, 2:11 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 31d 1h
🚨 33.0 business days
👷
▶
3 Technician Assigned Mar 4, 9:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-10T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 47d 19h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philmon Mehari Mar 10, 9:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 11h
⏳ 1.9 business days
⏱️
4x Labor Added Mar 12, 4:56 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 1.5, 20
🔩
Parts Added Mar 12, 5:21 AM
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Philmon Mehari Mar 12, 5:43 AM
From: Tech On Site
To: Completed
Duration in Previous: 1d 8h
🏁
Status: Closed by Philmon Mehari Mar 12, 7:15 AM
From: Completed
To: Closed
Duration in Previous: 1h 32m
⏳ 3.0 business days
⏱️
Labor Added Mar 16, 2:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 16, 2:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 22h
💰
▶
2 Status: Invoiced Mar 24, 1:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257336

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 32.6 business days (threshold: 1.0 business days)
Exceeded by 31.6 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 10, 10:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (6)

Name Type Status Qty Amount Date
WL-03140763 Labor Open 0.75 $525.00 Mar 12, 4:56 AM
WL-03140764 Labor Open 1.5 $100.00 Mar 12, 4:56 AM
WL-03140765 Expenses Open 1 $0.00 Mar 12, 4:56 AM
WL-03140766 Travel Open 20 $0.00 Mar 12, 4:56 AM
WL-03140774 Parts Open 2 $0.00 Mar 12, 5:21 AM
WL-03145706 Labor Open 0.016666666666667 $38.00 Mar 16, 2:23 PM

Details