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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325381 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTUS SPOHN HOSPITAL CORPUS — 5950 SARATOGA BLVD, CORPUS CHRISTI TX, 78414

Dec 12, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 3 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Feb 12 Assigned ▶ Running 1 2
Feb 12 → Feb 13 Scheduled ▶ Running 1 3
Feb 13 → Feb 13 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 39.8d (excluded)
Coordinators 3.3d
Field Work 0.3d
Billing 27.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
39.8 days
Coordinators
3.3 days
Over SLA
Field Work
0.3 days
Billing
27.6 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
43.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
22.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 22.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Assigned
1.3d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
22.6d / 1.0d SLA
WO Correction Needed
4.9d
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/26 CDempsey- Emailing Tim again to resolve.

3/4/26 CDempsey- Emailed TAmburgey to get clarification on correction.

CONFIRMED


02/13/2026 LHill-Rec'd email from Monty-3 pm is fine.

See logged email


02/12/2026 LHill-rec'd email from Monty-Tomorrow is fine.

See logged email.


02/11/2026 LHill-sent email to Monty-I have an opening for tomorrow, 02/13. Would you like for tech to come tomorrow instead of waiting till 02/25?


02/11/2026 LHill-rec'd email from Monty-Confirmed for 02/25/2026, with an arrival time between 8AM-10AM.

See logged email.


02/11/2026 LHill-sent email to Monty-To move forward, we can have our FSE onsite on 02/25/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email.


02/11/2026 LHill-Called 361) 985-5000 for Monty. He confirmed info.

Contact Name: Monty   (361) 985-5000 

Address verified: Yes

POC email address: Montgomery.holmes@intelashealth.com

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? Go to Bio Med Shop, 2nd Floor.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



02/03/2026 LHill-Called (361) 985-5000 for Bio Med Dept. spoke with Alvin/Bio Med. He advised I would need to speak with Monty. Took my info and will give to Monty.


02/03/2026 LHill-No contact info on WO, location. or previous WO. Found (361) 985-5000 online.

🔧 Work Performed
Completed software only. Will need to return to replace batteries once available
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325381
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 11, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 58d 4h
📅
▶
2 Dispatch Scheduled Feb 12, 9:40 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 17h 6m
⏳ 2.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 13, 10:08 AM
Scheduled For: 2026-02-13T21:00:00.000+0000, 2026-02-13T20:00:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 13, 3:41 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 8
⏱️
3x Labor Added Feb 13, 4:27 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 8
✔️
Status: Completed by Curtis Sprague Feb 13, 6:26 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 44m, 0m
⏳ 0.7 business days
⏱️
Labor Added Feb 16, 11:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
🚨 12.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 11:53 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 16d 0h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by David Carvalho Mar 10, 2:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 1h
📄
Status: Ready to Bill by Timothy Amburgey Mar 10, 3:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 35m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 21h
💰
▶
2 Status: Invoiced Mar 24, 1:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257336

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
Feb 13, 3:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (6)

Name Type Status Qty Amount Date
WL-03105430 Labor Open 0.5 $0.00 Feb 13, 3:42 PM
WL-03105431 Travel Open 8 $0.00 Feb 13, 3:42 PM
WL-03105515 Labor Open 1.5 $100.00 Feb 13, 4:27 PM
WL-03105516 Labor Open 0.5 $0.00 Feb 13, 4:27 PM
WL-03105517 Travel Open 8 $0.00 Feb 13, 4:27 PM
WL-03107016 Labor Open 0.016666666666667 $38.00 Feb 16, 11:23 AM

Details