Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325384 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLAREMORE INDIAN HOSPITAL — 101 S MOORE AVE, CLAREMORE OK, 74017

Dec 12, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (14 biz days early)
Active: 14 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Mar 2, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 8 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 11, 2026
6 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45
Feb 20 → Mar 2 Ready for Scheduling ▶ Running 6 7
Mar 2 → Mar 3 Assigned ▶ Running 1 8
Mar 3 → Mar 11 Scheduled ▶ Running 6 14
Mar 11 → Mar 11 Tech On Site ▶ Running 0 14
Dispatch 2.0d
Holding 45.8d (excluded)
Coordinators 14.8d
Field Work 0.3d
Billing 6.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
14.8 days
Over SLA
Field Work
0.3 days
Billing
6.6 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
60.0 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Ready for Scheduling
6.9d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


03/03/2026 LHill-rec'd email from Lewis-Yes, that should be fine. Travel safely.

See logged email.


03/03/2026 LHIll-sent email to Lewis-Please see the email below and advise if that date and time works for tech to come onsite.


03/02/2026 LHill-sent email to Lewis-To move forward, we can have our FSE onsite on 03/11/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility. Also, do you know if batteries are in the unit and it it's on the network?

See logged email.


01/28/2026 LHill-rec'd call from Lewis Hudson at 918-342-6690. I advised I would be in touch with scheduled date once I have confirmation tech has rec'd batteries.


Contact Name: Lewis Hudson/Bio Med Dept. 918-342-6690

Address verified: Yes

POC email address: lewis-hudson@cherokee.org

Devices match: Yes

Have batteries been received? Not sure if he has batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? Call or text Lewis at 918-342-6690 so he can meet you and bring you to the device.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



01/28/2026 LHill-Called 918-812-4916 Lewis Hudson. LM trying to schedule tech.


01/28/2026 LHill-Called (918) 342-6200 spoke with Tina Kindall. She advised I need to speak with Lewis Hudson at 918-812-4916. This is his cell number as they don't have a ph number over to the Bio Med Dept.


01/27/2026 LHill-Called (918) 342-6200. spoke w/Stephanie. Advised I need to speak with someone in Bio Med. She took my info and will have someone to call me back.


01/26/2026 LHill-Called (918) 342-6200. Was unable to leave a message. Said operator was not available.


01/22/2026 LHill-LM at (918) 342-6200 trying to schedule tech visit. Transferred to Stephanie in Radiology.  


01/22/2026 LHill-No contact info on WO, location. or previous WO. Found ((918) 342-6200) online.

🔧 Work Performed
Completed software only. Will return to replace batteries once batteries are available.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325384
Type: FCO
Priority: PC
2.0 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
📅
Status: Ready for Scheduling by Laura Hill Feb 20, 11:32 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 66d 23h
⚠️ 7.0 business days
👷
2 Technician Assigned Mar 2, 2:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 2h
2.0 business days
🗓️
2 Status: Scheduled Mar 3, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-03-11T15:15:00.000+0000
⚠️ 6.9 business days
🔧
Status: Tech On Site by Darrell Hendrix Mar 11, 11:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 17h
⏱️
Labor Added Mar 11, 12:27 PM
Type: Labor
Status: Open
Qty: 2.5
⏱️
3 2x Labor Added Mar 11, 1:47 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Darrell Hendrix
From: Tech On Site
To: Completed
Duration in Previous: 2h 8m
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 1m
4.0 business days
⏱️
Labor Added Mar 16, 3:07 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 16, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 21h
🧾
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Mar 11, 11:15 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (4)

Name Type Status Qty Amount Date
WL-03139194 Labor Open 2.5 $450.00 Mar 11, 12:27 PM
WL-03139301 Labor Open 2.25 $100.00 Mar 11, 1:47 PM
WL-03139302 Travel Open 213 $0.00 Mar 11, 1:47 PM
WL-03145813 Labor Open 0.016666666666667 $38.00 Mar 16, 3:07 PM

Details