Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325387 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLINIC IN A CAN — 9745 E 50TH ST N, WICHITA KS, 67226

Dec 12, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 7 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 20 On Hold ▶ Running 2 3
Feb 20 → Feb 24 Assigned ▶ Running 2 5
Feb 24 → Feb 26 Scheduled ▶ Running 2 7
Dispatch 2.0d
Holding 46.1d (excluded)
Coordinators 4.5d
Billing 5.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.1 days
Coordinators
4.5 days
Over SLA
Billing
5.3 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 26, 2026 (2 days early)
📅
51.0 days Total Age
⏱️
43.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 247 days old
🚨
Primary Delay 43.9 days stuck in "Ready for Release"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.9d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 MHamersley - called 316-262-0953, spoke to Michael Wawrzewski, he states that this device is new and should have new batteries & software updates, sent him email to discuss w/GE tech that will be onsite tomorrow (for different GE devices) email: mike@clinicinacan.com

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325387
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 65d 4h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Feb 24, 5:49 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
⏳ 2.6 business days
⏱️
▶
2 3x Labor Added Feb 26, 6:42 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 27, 11:07 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 21h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:15 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
⏳ 3.0 business days
🧾
Invoice Created Mar 9, 11:31 AM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Andre Samuda
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (4)

Name Type Status Qty Amount Date
WL-03120767 Labor Open 0.25 $100.00 Feb 26, 6:42 AM
WL-03120768 Labor Open 0.75 $100.00 Feb 26, 6:42 AM
WL-03120769 Travel Open 1 $0.00 Feb 26, 6:42 AM
WL-03123070 Labor Open 0.016666666666667 $38.00 Feb 27, 11:07 AM

Details