Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325388 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLINICA MEDICOS — 1148 E 23rd St, Chattanooga TN, 37408

Dec 12, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (14 biz days early)
Active: 8 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 27, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 5 → Mar 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 27 Ready for Release ⏸ Paused 50 —
Feb 27 → Mar 5 Ready for Scheduling ▶ Running 4 5
Mar 5 → Mar 5 Scheduled ▶ Running 0 5
Mar 5 → Mar 6 Awaiting Parts ⏸ Paused 1 —
Mar 6 → Mar 11 Scheduled ▶ Running 3 8
Mar 11 → Mar 11 Tech On Site ▶ Running 0 8
Dispatch 2.0d
Material Management 1.3d
Holding 50.8d (excluded)
Coordinators 9.0d
Field Work 0.9d
Billing 7.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.3 days
Holding (excluded from total)
50.8 days
Coordinators
9.0 days
Over SLA
Field Work
0.9 days
Billing
7.0 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
60.0 days Total Age
⏱️
50.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
15.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 50.8 days stuck in "Ready for Release"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
50.8d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 Brod - sent email to Philip to have FSE onsite for 03/10 philip@clinicamedicos.org.


02/27/2026 MHamersley - recd email reply from Dr. Philip Sutterland, confirming device and ready for scheduling


02/23/2026 MHamersley - called 423-760-4000, xfer to Bio Med, spoke to Jennifer, she provided Dr. Philip Sutterland, POC, cell: 615-904-5542, New Location: 1148 E. 23rd Street, Chattanooga, TN 37408; FSE Cred: call POC for escort; sent email: philip@clinicamedicos.org


02/09/2026 MHamersley - called 423-760-4000, operator took info and will have someone return call

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325388
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 27, 8:11 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 73d 19h
⚠️ 5.0 business days
📅
▶
5 Dispatch Scheduled Mar 5, 4:46 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 8h
📦
Parts Requested
Order: 00091694
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Mar 6, 10:14 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 17h 26m
⏳ 4.0 business days
🔧
Status: Tech On Site by Ryan Lewis Mar 11, 9:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
2x Labor Added Mar 11, 10:00 AM
Type: Labor
Status: Open
Qty: 0.75, 1.5
✔️
Status: Completed by Ryan Lewis Mar 11, 10:18 AM
From: Tech On Site
To: Completed
Duration in Previous: 31m
🚗
Travel Added Mar 11, 4:37 PM
Type: Travel
Status: Open
Qty: 9
🏁
Status: Closed by Ryan Lewis Mar 11, 4:52 PM
From: Completed
To: Closed
Duration in Previous: 6h 34m
⏳ 3.9 business days
⏱️
Labor Added Mar 16, 12:10 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 16, 12:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 0h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📦
Parts Order 00091694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 11, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (6)

Name Type Status Qty Amount Date
WL-03133187 Parts Open 2 $0.00 Mar 6, 10:14 AM
WL-03133188 Expenses Open 1 $0.00 Mar 6, 10:14 AM
WL-03138872 Labor Open 0.75 $525.00 Mar 11, 10:00 AM
WL-03138873 Labor Open 1.5 $100.00 Mar 11, 10:00 AM
WL-03139878 Travel Open 9 $0.00 Mar 11, 4:37 PM
WL-03145419 Labor Open 0.016666666666667 $38.00 Mar 16, 12:10 PM

Details