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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325390 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COMMUNITY HOSPITAL LLC — 3100 SW 89TH ST, OKLAHOMA CITY OK, 73159

Dec 12, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (7 biz days early)
Active: 30 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
17d
▶ Clock Running
Status: Assigned
Feb 5 → Mar 3, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 9, 2026
2 business days (counted)
Running total: 22 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 9 → Mar 10, 2026
1 business day (not counted)
8d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 20, 2026
8 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35
Feb 5 → Mar 3 Assigned ▶ Running 17 18
Mar 3 → Mar 5 Scheduled ▶ Running 2 20
Mar 5 → Mar 5 Tech On Site ▶ Running 0 20
Mar 5 → Mar 9 Reschedule ▶ Running 2 22
Mar 9 → Mar 10 Awaiting Parts ⏸ Paused 1
Mar 10 → Mar 20 Scheduled ▶ Running 8 30
Mar 20 → Mar 20 Tech On Site ▶ Running 0 30
Dispatch 2.0d
Material Management 2.0d
Holding 35.8d (excluded)
Coordinators 32.3d
Field Work 1.3d
Billing 6.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
2.0 days
Holding (excluded from total)
35.8 days
Coordinators
32.3 days
Over SLA
Field Work
1.3 days
Billing
6.8 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
67.0 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
32.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darrell Hendrix — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 5, 2026
Visit 2 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 32.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Assigned
18.0d / 0.5d SLA
Scheduled
11.5d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Reschedule
2.8d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
3.2d / 1.0d SLA
WO Correction Needed
3.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/26 CDempsey- the issue of too many travels has not been resolved yet. Reaching out to D Carvalho and Fady.

CONFIRMED


03/18/2026 LHill-rec'd email from Noble-Good morning, batteries were delivered to us from materials yesterday. We will bring them to Mike’s desk today so that it will be easy whenever you all come back.


03/13/2026 LHill-sent email to Noble/Michael-Batteries were delivered 3/11. Where will the batteries be at when tech arrives?


03/13/2026 LHill-tracked parts-Your shipment

1Z01E3E70395345103

 Delivered On

Wednesday, March 11 at 10:00 A.M. at Dock

Delivered To

OKLAHOMA CITY, OK US

Received By:

SMITH


03/10/2026 LHill-tracked parts-

1Z01E3E70395345103

Estimated delivery

Thursday, March 12, between 9:00 A.M. - 11:00 A.M. 



03/10/2026 LHill-rec'd email from Michael-3/20/26 will work for onsite update- thanks.

See logged email.



03/10/2026 LHill-sent email to Michael/Noble-Please let me know if this date works for you.


03/09/2026 LHill-sent email to Micahel/Noble-We had to order batteries for this location. Batteries will ship to you directly at the site. We can have our FSE onsite on 03/20/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email.


03/03/2026 LHill-rec'd email from Noble-I have CC’d Mike with our OR on here. He just confirmed that 03/05/2026, with an arrival time between 8AM-10AM is great for us. Lets move forward please.

See logged email on WO-01325390.


03/02/2026 LHill-sent email to Noble-We can have our FSE onsite on 03/05/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.


02/26/2026 LHill-sent email to Noble-We can have our FSE onsite on 03/05/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email.


02/20/2026 LHill-sent email to Noble Laney-I’m following up to see if the date and time mentioned in the email below work for you.


02/18/2026 LHill-sent email to Noble Laney-I’m following up to see if the date and time mentioned in the email below work for you.


02/16/2026 LHill-sent email to Noble Laney-I’m following up to see if the date and time mentioned in the email below work for you.

see logged email.


02/11/2026 LHill-sent email to Noble Laney-I’m following up to see if the date and time mentioned in the email below work for you.

see logged email.


02/05/2026 LHill-sent email to Noble Laney-

To move forward, we can have our FSE onsite on 2/23/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email.


01/27/2026 LHill-called 405-602-8100 for Bio Med Department. spoke with Noble Laney. His direct number 572-522-6770. He also has  1piece at 9204 N May . ( I don't show this address in our system). He is going to get the serial number and call be back. 

I advised I would call him back once I have a scheduled date.

Contact Name: Noble Laney

Address verified: Yes

POC email address: noble@noblemedicalservice.com

Devices match: Yes

Have batteries been received? Not sure if he has batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? Call Bio Med at 572-522-6770 to check in upon arrival so they can get you a badge.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



01/26/2026 LHill-Called 405-602-8100 for Bio Med Department. Was unable to leave a message.


01/20/2026 LHill-Called 405-602-8100. spoke with Rendy and she took info and will pass this to someone who can help me.


01/02/2026 MHamersley - called 405-602-8100, xfer to Bio Med, call went to Vincent's VM/LM

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325390
Type: FCO
Priority: PC
2.0 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
2 Technician Assigned Feb 5, 11:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 51d 22h
🚨 18.0 business days
📅
2 Dispatch Scheduled Mar 3, 3:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 26d 3h
3.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Mar 5, 9:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 18h
⏱️
6x Labor Added Mar 5, 12:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 1.25, 32
🔄
Status: Reschedule by Darrell Hendrix Mar 5, 12:17 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 2h 23m
3.0 business days
📦
2 Parts Requested Mar 9, 9:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Laura Hill
From: Reschedule
To: Awaiting Parts
Duration in Previous: 3d 20h
🗓️
2 Status: Scheduled Mar 10, 8:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-03-20T13:15:00.000+0000
🔩
2x Parts Added Mar 10, 8:54 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Mar 20, 9:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 1h
⏱️
4x Labor Added Mar 20, 1:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 32
✔️
Status: Completed by Darrell Hendrix Mar 20, 6:16 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 27m
🏁
Status: Closed by Darrell Hendrix Mar 20, 6:21 PM
From: Completed
To: Closed
Duration in Previous: 5m
4.7 business days
⏱️
2 Labor Added Mar 26, 9:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 30, 3:27 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 4d 5h, 0m
4.0 business days
🏁
Status: Closed by David Carvalho Apr 2, 11:10 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 19h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 2:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 27m
📨
2 Status: Invoice Pending Apr 2, 4:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 35.9 business days
🧾
Invoice Created May 21, 11:04 AM
Invoice Number: SM-258221

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.7 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00091795
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Mar 20, 9:15 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-258221

Work Details (13)

Name Type Status Qty Amount Date
WL-03131419 Labor Open 0.5 $100.00 Mar 5, 12:08 PM
WL-03131420 Labor Open 1 $0.00 Mar 5, 12:08 PM
WL-03131421 Labor Open 1.25 $100.00 Mar 5, 12:08 PM
WL-03131422 Labor Open 0.5 $0.00 Mar 5, 12:08 PM
WL-03131423 Travel Open 32 $0.00 Mar 5, 12:08 PM
WL-03131424 Travel Open 32 $0.00 Mar 5, 12:08 PM
WL-03136929 Parts Open 1 $0.00 Mar 10, 8:54 AM
WL-03136930 Expenses Open 1 $0.00 Mar 10, 8:54 AM
WL-03153111 Labor Open 0.5 $100.00 Mar 20, 1:08 PM
WL-03153112 Labor Open 1.5 $0.00 Mar 20, 1:08 PM
WL-03153113 Labor Open 1.5 $100.00 Mar 20, 1:08 PM
WL-03153114 Travel Open 32 $0.00 Mar 20, 1:08 PM
WL-03160324 Labor Open 0.016666666666667 $38.00 Mar 26, 9:30 AM

Details