Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325395 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COMPLETE BREAST CARE — 3801 W 15TH ST STE 150B, PLANO TX, 75075

Dec 12, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 13 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 20, 2026
11 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33
Feb 3 → Feb 4 Assigned ▶ Running 1 2
Feb 4 → Feb 20 Scheduled ▶ Running 11 13
Feb 20 → Feb 20 Tech On Site ▶ Running 0 13
Dispatch 2.0d
Holding 33.8d (excluded)
Coordinators 13.4d
Field Work 1.0d
Billing 22.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
33.8 days
Coordinators
13.4 days
Over SLA
Field Work
1.0 days
Billing
22.5 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
47.0 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
1.4d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
11.2d / 1.0d SLA
Ready to Bill
9.7d / 1.0d SLA
WO Correction Needed
12.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/26 CDempsey- the issue of too many travels has not been resolved yet. Reaching out to D Carvalho and Fady.

3/30/26 CDempsey- sent text to remind of correction needed.

3/25/26 CDempsey- reminding tech of correction needed.

3/4/26 CDempsey- Emailed TAmburgey to get clarification on correction.

CONFIRMED


02/04/2026 LHill-rec'd email from Merry-My staff are just arriving at 8:00. I would look towards 9-10 to be safe. Most are in the office by 8:30am.

See logged email


02/04/2026 LHill-sent email to Merry-Thank you. Does 02/20/2026 with tech arriving between 8AM-10AM still work for you?


02/04/2026 LHill-rec'd email from Merry Norwood-Sorry for the confusion. Calls such as this should be directed towards me. Please change the point of contact to Teresa White. Ashley Norwood is in the billing department. The date and time will still be amenable. Please put my name, email and cell number in the contact information for future use.

See logged email.


02/04/2026 LHill-sent email to Ashley Norwood-What about 02/20/2026 with tech arriving between 8AM-10AM?



02/03/2026 LHill-rec'd email from Ashley Norwood-That Is a wednesday. It needs to be on a tuesday or friday. 

See logged email.


02/03/2026 LHill-sent email to Ashley Norwood-We can have our FSE onsite on 02/18/2026, with an arrival time between 1PM-3PM. Please confirm that this works for your facility.

See logged email.


01/21/2026 LHill-Called (214) 501-5427 trying to schedule tech visit. spoke with Ashley Norwood. I advised I would reach back out to her to schedule visit once I know tech has rec'd batteries.

 

Contact Name: Ashley

Address verified: Yes

POC email address: Ashley.norwood@teamcbc.pink & merry@teamcbc.pink

Devices match: Yes

Have batteries been received? They have not received the batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? No

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



01/15/2026 LHill-called (214) 501-5427 trying to schedule tech visit. Was unable to speak with anyone or leave a message.


01/15/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 501-5427 online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Note while doing the software upgrade. Towards the end an auto encryption error displayed and I had to need additional help I then contact Fady Messak. We then was able to resolve the issues but we had to get GE support to issue a license key ticket # 1-557292962663 I was then able to get unit back on line.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325395
Type: FCO
Priority: PC
2.0 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
2 Technician Assigned Feb 3, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 50d 3h
📅
2 Dispatch Scheduled Feb 4, 9:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 18h 31m
🚨 12.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 8:06 AM
Technician: a0h5A00000HFAYWQA5, Darrell Hendrix
🔧
Status: Tech On Site by Darrell Hendrix Feb 20, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 0h
✔️
Status: Completed by Darrell Hendrix Feb 20, 5:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 29m
⏱️
6x Labor Added Feb 20, 5:49 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.25, 3.25, 4.5, 52, 223
🏁
Status: Closed by Darrell Hendrix Feb 20, 6:19 PM
From: Completed
To: Closed
Duration in Previous: 43m
⚠️ 5.7 business days
⏱️
Labor Added Feb 27, 2:12 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h
4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 12:03 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 4d 21h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by David Carvalho Mar 10, 2:34 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 1h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 1:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 22h
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 24, 12:35 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 6d 23h, 0m
⚠️ 8.0 business days
🏁
Status: Closed by David Carvalho Apr 2, 11:11 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 8d 22h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 2:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 23m
💵
4 Status: Billing Review Apr 2, 4:24 PM
Status: Billing Review → Status: Invoice Pending → Invoice Created → Status: Invoiced
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-258221
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 20, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-258221

Work Details (7)

Name Type Status Qty Amount Date
WL-03114507 Labor Open 1.25 $0.00 Feb 20, 5:49 PM
WL-03114508 Labor Open 3.25 $100.00 Feb 20, 5:49 PM
WL-03114509 Labor Open 4.5 $450.00 Feb 20, 5:49 PM
WL-03114510 Expenses Open 1 $0.00 Feb 20, 5:49 PM
WL-03114511 Travel Open 52 $0.00 Feb 20, 5:49 PM
WL-03114512 Travel Open 223 $0.00 Feb 20, 5:49 PM
WL-03123523 Labor Open 0.016666666666667 $38.00 Feb 27, 2:12 PM

Details