📍 COOK CHILDRENS MEDICAL CENTER PROSPER — 4100 W UNIVERSITY DR, PROSPER TX, 75078
Dec 12, 2025 → Feb 18, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 11 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 18, 2026
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 3
Ready for Release
⏸ Paused
33
—
Feb 3 → Feb 4
Assigned
▶ Running
1
2
Feb 4 → Feb 18
Scheduled
▶ Running
9
11
Feb 18 → Feb 18
Tech On Site
▶ Running
0
11
Dispatch2.0d
Holding33.8d (excluded)
Coordinators11.5d
Field Work0.3d
Billing8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
33.8 days
Coordinators
11.5 days
Over SLA
Field Work
0.3 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 18, 2026 (10 days early)
📅
45.0 daysTotal Age
⏱️
33.8d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
20.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay33.8 days stuck in "Ready for Release"
⏱️
Total Delay20.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
1.5d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
02/04/2026 LHill-rec'd email from Bill Picot-This works for us thank you for the update . We will put it on the schedule for the 18th.
See logged email.
02/03/2026 LHill-sent email to Bill Picot-To move forward, we can have our FSE onsite on 02/18/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility.
See logged email.
01/27/2026 LHill-rec'd call from Bill Picot at 816-774-4601. I advised I would call back with a scheduled date once I have confirmation that tech has rec'd batteries.
Contact Name: Bill Picot
Address verified: Yes
POC email address: bill.picot@cookchildrens.org
Devices match: Yes
Have batteries been received? Not sure if he has batteries.
1. Are there any special instructions we should relay to the Technician upon their arrival? Ask for Bill Picot when he arrives.
2. Are there any Credentialing Requirements for our Technician’s onsite visit? No
3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No
01/15/2026 LHill-Called (682) 303-8050. Spoke with Katherine in Radiology and she advised that she would pass this information along to the correct person to call me back.
01/15/2026 LHill-No contact info on WO, location. or previous WO. Found (682) 303-8050) online.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI 78101 upgrade
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email:Re: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - COOK CHILDRENS MEDICAL CENTER PROSPER - PROSPER, TX - WO-01325399
Completed Feb 4, 2026
From: Bill.Picot@cookchildrens.org
To: laura.hill@emsar.com
Cc: central.scheduling@emsar.com, fmessak@emsar.com, rhea.berry@emsar.com, Mike.Katz@cookchildrens.org, Tony.Suri@cookchildrens.org
This works for us thank you for the update . We will put it on the schedule for the 18th.
Have a good day
Bill PicotClinical Engineering Cook Children's Medical CTR ProsperBill.Picot@cookchildrens.org214-724-8545 Cell
From: Laura Hill <laura.hill@emsar.com>Sent: Tuesday, February 3, 2026 2:11 PMTo:
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - COOK CHILDRENS MEDICAL CENTER PROSPER - PROSPER, TX - WO-01325399
Completed Feb 3, 2026
To: bill.picot@cookchildrens.org
CC: central.scheduling@emsar.com; fmessak@emsar.com; rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - COOK CHILDRENS MEDICAL CENTER PROSPER - PROSPER, TX - WO-01325399
Body:
Hi Bill,
Thank you for taking my call last week. As discussed, I am contacting you on behalf of GE
📋
Inbound from +12147248545
Completed Jan 27, 2026
01/27/2026 LHill-rec'd call from Bill Picot at 816-774-4601. I advised I would call back with a scheduled date once I have confirmation that tech has rec'd batteries.
Contact Name: Bill Picot
Address verified: Yes
POC email address: bill.picot@cookchildrens.org
Devices match: Yes
Have batteries been received? Not sure if he has batteries.
1. Are there any special instructions we should relay to the Technician upon their arrival? Ask for Bill Picot when he arrives.
2. Are there any Credentia
📋
Outbound to +16823038050
Completed Jan 15, 2026
01/15/2026 LHill-Called (682) 303-8050. Spoke with Katherine in Radiology and she advised that she would pass this information along to the correct person to call me back.
📅
WO-01325399 - FCO - Venue Go Ultrasound - PROSPER - COOK CHILDRENS MEDICAL CENTER PROSPER
Feb 18, 2026 9:15am – 11:15am
Work Order: WO-01325399
Account: GE Healthcare FMI
Customer Case Number: 1-554880294065, 1-554908118924
Location: COOK CHILDRENS MEDICAL CENTER PROSPER
Address: 4100 W UNIVERSITY DR, PROSPER, TX 75078
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002063
Contact Name: Bill Pic