Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325428 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DALLAS REGIONAL MEDICAL CENTER — 1011 North Galloway, Mesquite TX, 75149

Dec 12, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 3 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 18 Assigned ▶ Running 0 1
Feb 18 → Feb 20 Scheduled ▶ Running 2 3
Feb 20 → Feb 20 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 43.8d (excluded)
Coordinators 2.2d
Field Work 0.0d
Billing 21.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
43.8 days
Coordinators
2.2 days
Field Work
0.0 days
Billing
21.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
46.6 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
Assigned
0.2d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
WO Correction Needed
4.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4/26 CDempsey- Emailed TAmburgey to get clarification on correction.

CONFIRMED


02/18/2026 LHill-sent email to Loren-To move forward, we can have our FSE onsite on 02/19/2026, with an arrival time between 1PM-4PM. Please confirm that this works for your facility.


02/18/2026 LHill-Called 214-320-7000 . Transferred to Bio Med Department. spoke with Loren Pascal. Confirmed visit for 02/19 afternoon. He will be there till 5:30.

Contact Name: Loren Pascal/Bio Med   214-404-7550 

Address verified: Address is 1011 North Galloway, Mesquite, TX 75149

POC email address: lpascal1@primehealthcare.com

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? Call him at 214-404-7550 when you are on the way so he can meet you.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



01/21/2026 LHill-rec'd call from Hevy at 214-320-7000 returning my call. The address is incorrect and he didn't have the serial number handy. However, he does have a device that needs this done. He is going to get the serial number and call me back to make sure we have address/serial number correct.


01/21/2026 LHill-LM at 214-320-7000 for Ultrasound Manager. Trying to schedule tech visit.


01/15/2026 LHill-Called 214-320-7000 for Ultrasound Manager. The line just rings. Unable to leave a message.


01/15/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 320-7000 online.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325428
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
👷
▶
2 Technician Assigned Feb 18, 2:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 65d 2h
🗓️
▶
2 Status: Scheduled Feb 18, 4:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-19T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Feb 20, 12:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
⏱️
▶
3 5x Labor Added Feb 20, 12:09 AM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Darrell Hendrix
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:14 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 11h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 12:23 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 8d 1h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by David Carvalho Mar 10, 2:35 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 1h
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 40m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
💰
▶
2 Status: Invoiced Mar 24, 1:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257337

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 19, 3:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (6)

Name Type Status Qty Amount Date
WL-03113373 Labor Open 0.66666666666667 $100.00 Feb 20, 12:09 AM
WL-03113374 Labor Open 2 $100.00 Feb 20, 12:09 AM
WL-03113375 Labor Open 1.3333333333333 $0.00 Feb 20, 12:09 AM
WL-03113376 Travel Open 28 $0.00 Feb 20, 12:09 AM
WL-03113377 Travel Open 34 $0.00 Feb 20, 12:09 AM
WL-03117491 Labor Open 0.016666666666667 $38.00 Feb 24, 11:14 AM

Details