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WO-01325431 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DEKALB REGIONAL MEDICAL CENTER — 200 MEDICAL CENTER DR SW, FORT PAYNE AL, 35968

Dec 12, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 27 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Feb 11, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 11, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Feb 11 Ready for Scheduling ▶ Running 24 25
Feb 11 → Feb 11 Scheduled ▶ Running 0 25
Feb 11 → Feb 11 Awaiting Parts ⏸ Paused 0 —
Feb 11 → Feb 12 Scheduled ▶ Running 1 26
Feb 12 → Feb 12 Entered ▶ Running 0 26
Feb 12 → Feb 16 Scheduled ▶ Running 1 27
Feb 16 → Feb 16 Tech On Site ▶ Running 0 27
Dispatch 2.0d
Material Management 0.0d
Holding 15.9d (excluded)
Coordinators 27.8d
Billing 8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.0 days
Holding (excluded from total)
15.9 days
Coordinators
27.8 days
Over SLA
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
43.0 days Total Age
⏱️
24.5d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
36.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 24.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 36.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
15.9d
Ready for Scheduling
24.5d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold - Called 256-997-2178 for Adam Franklin. He confirmed to have onsite Monday 02/16

ATTN: Adam Franklin / Biomed


01/07/2026 MHamersley - recd call from Adam Franklin, POC, 256-997-2178, he confirmed both devices at his location, address is correct; FSE Cred: None, come in front entrance and call POC for escort; sent email: adam.franklin@drmcnet.org


01/02/2026 MHamersley - called 256-845-3150, press 0, xfer to Bio Med, call went to VM/LM


WO-01325422-Venue Go Ultrasound VGD003121

WO-01325431-Venue Go Ultrasound VGD002649

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325431
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 16.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 7, 2:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 23d 2h
🚨 25.0 business days
📅
▶
5 Dispatch Scheduled Feb 11, 2:25 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Rebecca Arnold
Technician: Samuel Biddie
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 23h
📦
Parts Requested
Order: 00090165
Status: Closed
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Feb 11, 2:48 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 21m
🆕
▶
4 Status: Entered Feb 12, 12:34 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Rebecca Arnold
Technician: Bruce Ballard
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bruce Ballard Feb 16, 10:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
3x Labor Added Feb 16, 11:16 AM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 114
✔️
▶
2 Status: Completed Feb 16, 2:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:21 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 22h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.5 business days (threshold: 1.0 business days)
Exceeded by 23.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📦
Parts Order 00090165
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 16, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (6)

Name Type Status Qty Amount Date
WL-03101345 Parts Open 2 $0.00 Feb 11, 2:48 PM
WL-03101346 Expenses Open 1 $0.00 Feb 11, 2:48 PM
WL-03107001 Labor Open 2 $250.00 Feb 16, 11:16 AM
WL-03107002 Labor Open 1.5 $100.00 Feb 16, 11:16 AM
WL-03107003 Travel Open 114 $0.00 Feb 16, 11:16 AM
WL-03117749 Labor Open 0.016666666666667 $38.00 Feb 24, 1:21 PM

Details