Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325440 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DRH HEALTH PAVILION FAMILY CARE — 2515 N WHISENANT DR STE 301, DUNCAN OK, 73533

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 5 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 17 Ready for Release ⏸ Paused 42 —
Feb 17 → Feb 17 Assigned ▶ Running 0 1
Feb 17 → Feb 23 Scheduled ▶ Running 4 5
Feb 23 → Feb 23 Tech On Site ▶ Running 0 5
Dispatch 2.0d
Holding 42.8d (excluded)
Coordinators 4.7d
Field Work 0.8d
Billing 8.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
42.8 days
Coordinators
4.7 days
Over SLA
Field Work
0.8 days
Billing
8.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
48.0 days Total Age
⏱️
42.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 42.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
Assigned
0.2d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/17/2026 LHill-rec'd email from Christine Downs-If possible to come closer to 11 that would be better. Time requested by the department using the machine. 

See logged email.


02/17/2026 LHill-sent email to Christine Downs-To move forward, we can have our FSE onsite on 02/23/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility.

See logged email.


01/30/2026 LHill-rec'd email from Christine Downs-DRH HEALTH PAVILION FAMILY CARE

ATTN: Christine Downs

2515 N WHISENANT DR STE 301 DUNCAN, OK 73533


This is the information confirmed in our phone call. Please let us know if there are any changes. 

Onsite Point of Contact Name: Christine Downs

Onsite Point of Contact Phone #: 580-251-6789

Credentialing/Policies for Onsite Visit:  Enter through the main entrance and come to Radiology. We will take you to the machine. 

See logged email.


01/30/2026 LHill-sent email to christine.downs@drhhealth.org

karen.roden@drhhealth.org trying to schedule tech visit.


01/30/2026 LHill-Called 580) 251-6806 spoke with Stephanie. She thinks Cardiology may have one. Going to transfer me Imaging Center. spoke with Alissa/Radiology she is going to transfer me to Radiology Supervisor. she is away from her desk but said to send the following an email.

christine.downs@drhhealth.org

karen.roden@drhhealth.org


01/27/2026 LHill-Called (580) 251-6806. Got transferred to the Imaging Center. spoke with Crystal and she advised I need to speak with a Supervisor. Spoke w/Christine and she took my info and will pass it along to the dr office. William Honaker should be the one calling me back.


01/26/2026 LHill-Called (580) 251-6806. No one ever picked up. Was unable to leave a message.


01/22/2026 LHill-Called (580) 251-6806.spoke with Allie. she will get with ultrasound tech to see if they have that device or not and call me back.


01/22/2026 LHill-No contact info on WO, location. or previous WO. Found ((580) 251-6806) online.

🔧 Work Performed
Completed software only. Will return to replace batteries once batteries are available.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325440
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 43.0 business days
👷
▶
2 Technician Assigned Feb 17, 1:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 64d 1h
🗓️
▶
2 Status: Scheduled Feb 17, 3:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-23T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Feb 23, 11:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
⏱️
3x Labor Added Feb 23, 12:23 PM
Type: Labor, Travel
Status: Open
Qty: 2, 79
✔️
Status: Completed by Darrell Hendrix Feb 23, 3:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 36m
🏁
Status: Closed by Darrell Hendrix Feb 23, 5:32 PM
From: Completed
To: Closed
Duration in Previous: 2h 24m
⏱️
▶
2 Labor Added Feb 24, 11:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 18h 0m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 21h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:16 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 10.0 business days
🧾
Invoice Created Mar 18, 1:19 PM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 23, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (4)

Name Type Status Qty Amount Date
WL-03116157 Labor Open 2 $250.00 Feb 23, 12:23 PM
WL-03116158 Labor Open 2 $100.00 Feb 23, 12:23 PM
WL-03116159 Travel Open 79 $0.00 Feb 23, 12:23 PM
WL-03117547 Labor Open 0.016666666666667 $38.00 Feb 24, 11:30 AM

Details