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WO-01325465 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EAST TENN CHILDRENS HOSPITAL — 2018 W CLINCH AVE, KNOXVILLE TN, 37916

Dec 12, 2025 → Feb 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 15 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
9d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 11, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 12, 2026
1 business day (not counted)
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Feb 11 Ready for Scheduling ▶ Running 9 10
Feb 11 → Feb 11 Scheduled ▶ Running 0 10
Feb 11 → Feb 12 Awaiting Parts ⏸ Paused 1 —
Feb 12 → Feb 20 Scheduled ▶ Running 5 15
Feb 20 → Feb 21 Tech On Site ▶ Running 0 15
Dispatch 2.0d
Material Management 1.4d
Holding 30.8d (excluded)
Coordinators 15.4d
Field Work 1.0d
Billing 8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.4 days
Holding (excluded from total)
30.8 days
Coordinators
15.4 days
Over SLA
Field Work
1.0 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 21, 2026 (7 days early)
📅
47.0 days Total Age
⏱️
30.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
21.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 19, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 30.8 days stuck in "Ready for Release"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.8d
Ready for Scheduling
9.8d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold - Called (865) 541-8359 to return a missed call. Spoke to Steve. He did confirm to have Ryan on site 02/20.

ATTN: Biomed

slanderson@etch.com


02/11/2026 RArnold - Called (865) 541-8359 for Mike. Number is for. Left a message/ Sending email to schedule Ryan for 02/20


01/29/2026- ARoosa Called (865) 541-8000, xfer to Bio med, spoke to Mike Messenger who confirmed device is located in E.R., Said a tech was onsite 01/06/2026 and serviced one device but he has 3 devices at location. Sent message to Ashley to help. > Email mmessenger@etch.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
fmi
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325465
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jan 29, 12:13 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 44d 23h
🚨 10.0 business days
🗓️
▶
5 Status: Scheduled Feb 11, 3:47 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Rebecca Arnold
Technician: Ryan Lewis
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-20T13:00:00.000+0000
📦
Parts Requested
Order: 00090198
Status: Closed
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Feb 12, 2:26 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 22h 37m
⏳ 3.0 business days
💵
2x Expenses Added Feb 17, 3:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
🔧
Status: Tech On Site by Ryan Lewis Feb 20, 7:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 16h
⏱️
3x Labor Added Feb 20, 7:06 AM
Type: Labor, Expenses
Status: Open
Qty: 1.5, 0.5
🚗
Travel Added Feb 20, 7:29 AM
Type: Travel
Status: Open
Qty: 12
⏱️
▶
2 Labor Added Feb 20, 7:09 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 12h 8m
🏁
Status: Closed by Ryan Lewis Feb 21, 10:25 AM
From: Completed
To: Closed
Duration in Previous: 15h 15m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:21 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📦
Parts Order 00090198
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 20, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (10)

Name Type Status Qty Amount Date
WL-03103111 Parts Open 2 $0.00 Feb 12, 2:26 PM
WL-03103112 Expenses Open 1 $0.00 Feb 12, 2:26 PM
WL-03108857 Expenses Open 1 $159.45 Feb 17, 3:14 PM
WL-03108858 Expenses Open 1 $0.00 Feb 17, 3:14 PM
WL-03113403 Labor Open 1.5 $525.00 Feb 20, 7:06 AM
WL-03113404 Labor Open 0.5 $525.00 Feb 20, 7:06 AM
WL-03113405 Expenses Open 1 $0.00 Feb 20, 7:06 AM
WL-03113415 Travel Open 12 $0.00 Feb 20, 7:29 AM
WL-03114605 Labor Open 1.5 $100.00 Feb 20, 7:09 PM
WL-03117745 Labor Open 0.016666666666667 $38.00 Feb 24, 1:21 PM

Details