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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325468 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ENDOCRINOLOGY CONSULTANTS OF — 1450 DOWELL SPRINGS BLVD STE 300, KNOXVILLE TN, 37909

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 27 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 14, 2026
20 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 23, 2026
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 14 Ready for Release ⏸ Paused 20 —
Jan 14 → Feb 23 Scheduled ▶ Running 26 27
Feb 23 → Feb 23 Tech On Site ▶ Running 0 27
Dispatch 2.0d
Holding 20.8d (excluded)
Coordinators 26.4d
Field Work 1.2d
Billing 7.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
20.8 days
Coordinators
26.4 days
Over SLA
Field Work
1.2 days
Billing
7.6 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
48.2 days Total Age
⏱️
26.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
32.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 26.4 days stuck in "Scheduled"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
20.8d
Scheduled
26.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.3d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson - Created follow up WO as requested. (WO-01353392)

02/23/2026 BBallard - Software updated. Needs follow up once batteries are ordered.

01/14/2026 Brod - called 8653424628 to speak to Yolanda, went to vm left message to have FSE onsite for 01/16. following up in email to yburkhart@endoconsultants.com


01/14/2026 Brod - recieved email with POC contact for The system is located at:

ENDOCRINOLOGY CONSULTANTS OF EAST TENNESSEE

1450 DOWELL SPRINGS BLVD STE 300

KNOXVILLE TN 37909USA


Contact: Yulonda Burkhart

PH: (865) 342-4628

EMAIL: yburkhart@endoconsultants.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325468
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 21.0 business days
👷
▶
3 Technician Assigned Jan 14, 4:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-19T06:00:00.000+0000, 2026-01-19T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 30d 3h
🚨 22.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 16, 12:37 PM
Scheduled For: 2026-02-23T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bruce Ballard Feb 23, 10:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 39d 18h
🚗
2x Travel Added Feb 23, 10:55 AM
Type: Travel
Status: Open
Qty: 201
⏱️
3x Labor Added Feb 23, 3:24 PM
Type: Labor
Status: Open
Qty: 3.5, 1.5
✔️
Status: Completed by Bruce Ballard Feb 23, 3:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 47m
🏁
Status: Closed by Bruce Ballard Feb 23, 8:23 PM
From: Completed
To: Closed
Duration in Previous: 4h 46m
⏱️
▶
2 Labor Added Feb 24, 4:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 19h 56m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 16h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 26.4 business days (threshold: 2.0 business days)
Exceeded by 24.4 business days
Ready to Bill
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 23, 1:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (6)

Name Type Status Qty Amount Date
WL-03116038 Travel Open 201 $0.00 Feb 23, 10:55 AM
WL-03116039 Travel Open 201 $0.00 Feb 23, 10:55 AM
WL-03116389 Labor Open 3.5 $0.00 Feb 23, 3:24 PM
WL-03116390 Labor Open 1.5 $100.00 Feb 23, 3:24 PM
WL-03116391 Labor Open 3.5 $450.00 Feb 23, 3:24 PM
WL-03118190 Labor Open 0.016666666666667 $38.00 Feb 24, 4:19 PM

Details