Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325483 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GOODALL WITCHER HOSPITAL AUTHORITY — 101 POSEY AVE, CLIFTON TX, 76634

Dec 12, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 15 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 2 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 24, 2026
13 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33 —
Feb 3 → Feb 3 Assigned ▶ Running 0 1
Feb 3 → Feb 4 Scheduled ▶ Running 1 2
Feb 4 → Feb 4 Reschedule ▶ Running 0 2
Feb 4 → Feb 24 Scheduled ▶ Running 13 15
Feb 24 → Feb 24 Tech On Site ▶ Running 0 15
Dispatch 2.0d
Holding 33.8d (excluded)
Coordinators 15.3d
Field Work 0.1d
Billing 8.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
33.8 days
Coordinators
15.3 days
Over SLA
Field Work
0.1 days
Billing
8.1 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
49.0 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
0.1d / 0.5d SLA
Scheduled
15.1d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/04/2026 LHill-rec'd email from Chris Hernandez-That date and time works as well. Ya'll are good. 

See logged email.


02/4/2026 LHill-sent email to Chris Hernandez-Unfortunately, we need to move the scheduled date on this one.  We can have our FSE onsite on 02/24/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility.


02/03/2026 LHill-rec'd email back from Chris Hernandez-That date and time will work good.

See logged email.


02/03/2026 LHill-sent email to Chris Hernandez To move forward, we can have our FSE onsite on 02/17/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility.

See logged email.


02/02/2026 LHill-Called (254) 675-8322 opt 6 for Radiology. spoke with Chris/Radiology and advised him I would reach back out to him once I know tech has rec'd batteries.


Contact Name: Chris/Radiology Director (254) 675-8322

Address verified: Yes 

POC email address: Christopher.hernandez@gwhf.org

Devices match: Yes

Have batteries been received? Not sure

1. Are there any special instructions we should relay to the Technician upon their arrival? No

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



02/02/2026 LHill-No contact info on WO, location. or previous WO. Found (254) 675-8322 online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325483
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
▶
2 Technician Assigned Feb 3, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 50d 1h
🗓️
▶
2 Status: Scheduled Feb 3, 2:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-17T15:15:00.000+0000
🔄
Status: Reschedule by Laura Hill Feb 4, 1:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 23h 13m
🗓️
▶
2 Status: Scheduled Feb 4, 2:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-24T15:15:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Christopher Womack Feb 23, 9:29 PM
Scheduled For: 2026-02-24T15:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Feb 24, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 20h
⏱️
2x Labor Added Feb 24, 11:10 AM
Type: Labor, Travel
Status: Open
Qty: 3, 123
⏱️
▶
2 Labor Added Feb 24, 11:56 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 3m, 0m
⏱️
▶
2 Labor Added Feb 24, 12:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 22m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 20h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:16 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 25.0 business days
🧾
Invoice Created Apr 8, 1:50 PM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Christopher Womack
Scheduled
Feb 24, 10:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (4)

Name Type Status Qty Amount Date
WL-03117479 Labor Open 3 $250.00 Feb 24, 11:10 AM
WL-03117480 Travel Open 123 $0.00 Feb 24, 11:10 AM
WL-03117581 Labor Open 1.5 $100.00 Feb 24, 11:56 AM
WL-03117636 Labor Open 0.016666666666667 $38.00 Feb 24, 12:20 PM

Details