Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325485 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GRACE SURGICAL HOSPITAL — 7509 MARSHA SHARP FWY, LUBBOCK TX, 79407

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 18)
⏸ 65d excluded (parts wait + holding)
✓ SLA Met (10d early)
Dispatch 2.0d
Holding 47.8d (excluded)
Coordinators 0.1d
Field Work 0.0d
Billing 8.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
47.8 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
8.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
49.0 days Total Age
⏱️
47.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 47.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
47.8d
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FMI refused. Refusal documentation attached. Please see the reason code for additional details.
🔍 Technician Findings
CUSTOMER REFUSED THE FMI78101 IMPLIMENTATION - PUTTING A TICKET TO GE
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325485
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 48.0 business days
🗓️
▶
3 Status: Scheduled Feb 18, 12:30 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-18T00:00:00.000+0000, 2026-02-18T05:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
📅
Dispatch Scheduled by Deon Malloy Feb 18, 12:36 PM
Scheduled For: 2026-02-18T13:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Feb 18, 12:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25m
⏱️
2x Labor Added Feb 18, 1:01 PM
Type: Labor
Status: Open
Qty: 0.25, 0.5
✔️
▶
2 Status: Completed Feb 18, 1:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 21h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (3)

Name Type Status Qty Amount Date
WL-03110365 Labor Open 0.25 $100.00 Feb 18, 1:01 PM
WL-03110366 Labor Open 0.5 $100.00 Feb 18, 1:01 PM
WL-03117545 Labor Open 0.016666666666667 $38.00 Feb 24, 11:29 AM

Details