Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325487 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GRACE SURGICAL HOSPITAL — 7509 MARSHA SHARP FWY, LUBBOCK TX, 79407

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Invoiced (Feb 18)
⏸ 65d excluded (parts wait + holding)
✓ SLA Met (10d early)
Dispatch 2.0d
Holding 47.8d (excluded)
Coordinators 0.1d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 8.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
47.8 days
Coordinators
0.1 days
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
8.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
49.0 days Total Age
⏱️
47.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 47.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
47.8d
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FMI refused. Refusal documentation attached. Please see the reason code for additional details.
🔍 Technician Findings
FMI refused. Refusal documentation attached. Please see the reason code for additional details.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325487
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 48.0 business days
📅
▶
3 Dispatch Scheduled Feb 18, 12:29 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h6e00000II9QTAA1, Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 65d 0h
📅
Dispatch Scheduled by Deon Malloy Feb 18, 12:37 PM
Scheduled For: 2026-02-18T13:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Feb 18, 1:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42m
✔️
Status: Completed by Eric Mancerella Feb 18, 1:18 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
⚠️
▶
3 Status: Incomplete Feb 18, 1:30 PM
Status: Incomplete → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Eric Mancerella
From: Incomplete
To: Closed
Duration in Previous: 2m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 21h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (2)

Name Type Status Qty Amount Date
WL-03110438 Labor Open 0.5 $100.00 Feb 18, 1:32 PM
WL-03117535 Labor Open 0.016666666666667 $38.00 Feb 24, 11:28 AM

Details