Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 5, 2026 (4 days late)
📅
39.6 daysTotal Age
⏱️
17.8d in Ready to BillLongest Stage
🔄
20 transitionsStatus Changes
⚠️
43.2d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay17.8 days stuck in "Ready to Bill"
⏱️
Total Delay43.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
11.9d
Scheduled
5.9d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
10.0d / 1.0d SLA
Ready to Bill
31.6d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
1.8d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/30/2025 EMartin called 3522326641 / Victor left VM sent follow up email victor.castignoli@gehealthcare.com
called 727-869-5492 / biomed spk with Ryan confirmed onsite 01/06/26 send parts ATTN: biomed onsite POC will be Ryan ryan.hellrung@gehealthcare.com 727.558.7298
12/29/2025 MHamersley - called 727-869-5492, call went to Bio Med shop VM/LM; offering Tues, Jan 6 for FSE to be onsite; sent f/u emails: Richard.Sundell@gehealthcare.com & Victor.Castignoli@gehealthcare.com ... 12/22/2025 Cever sent email to Sundell, Richard trying to confirm inventory
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8
or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all
probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied
batteries / Batteries installed by customer and dispose of old
batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10
minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been
returned to the customer fully functional”."
🔍Technician Findings
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to
scrap previous software versions
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325498 - FCO - Venue Go Ultrasound - HUDSON - HCA FLORIDA BAYONET POINT HOSPITAL
Jan 6, 2026 12:00pm – 5:00pm
Work Order: WO-01325498
Account: GE Healthcare FMI
Customer Case Number: 1-554879727670, 1-554903852916
Location: HCA FLORIDA BAYONET POINT HOSPITAL
Address: 14000 FIVAY RD, HUDSON, FL 34667
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB001005
Contact Name: Victor Castignoli
JPG
bastteries
Jan 10, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325498
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨12.0 business days
👷
▶
6
Technician Assigned Dec 30, 11:03 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts