Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325500 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA BAYONET POINT HOSPITAL — 14000 FIVAY RD, HUDSON FL, 34667

Dec 12, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Feb 5)
⏸ 14d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Material Management 0.2d
Holding 11.9d (excluded)
Coordinators 5.9d
Field Work 4.4d
Incomplete 1.8d (excluded)
Billing 20.8d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
0.2 days
Holding (excluded from total)
11.9 days
Coordinators
5.9 days
Over SLA
Field Work
4.4 days
Over SLA
Incomplete (excluded from total)
1.8 days
Billing
20.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 5, 2026 (4 days late)
📅
39.6 days Total Age
⏱️
17.5d in Ready to Bill Longest Stage
🔄
16 transitions Status Changes
⚠️
42.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 17.5 days stuck in "Ready to Bill"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
11.9d
Scheduled
5.9d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
19.0d / 1.0d SLA
Ready to Bill
20.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.5d
Incomplete
1.8d
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/30/2025 EMartin called 3522326641 / Victor left VM sent follow up email victor.castignoli@gehealthcare.com called 727-869-5492 / biomed spk with Ryan confirmed onsite 01/06/26 send parts ATTN: biomed onsite POC will be Ryan ryan.hellrung@gehealthcare.com 727.558.7298 12/29/2025 MHamersley - called 727-869-5492, call went to Bio Med shop VM/LM; offering Tues, Jan 6 for FSE to be onsite; sent f/u emails: Richard.Sundell@gehealthcare.com & Victor.Castignoli@gehealthcare.com ... 12/22/2025 Cever sent email to Sundell, Richard trying to confirm inventory
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325500
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 12.0 business days
👷
▶
6 Technician Assigned Dec 30, 11:01 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T13:00:00.000+0000
📦
Parts Requested
Order: 00087433
Status: Closed
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3m
🔩
▶
2 2x Parts Added Dec 30, 12:31 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1h 26m
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Jan 6, 2:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-06T17:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Jan 6, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53m
✔️
Status: Completed by Derick Velazquez Jan 7, 1:49 AM
From: Tech On Site
To: Completed
Duration in Previous: 10h 48m
⏱️
2x Labor Added Jan 7, 12:28 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Jan 10, 11:02 PM
From: Completed
To: Closed
Duration in Previous: 3d 21h
🚨 15.0 business days
⏱️
Labor Added Jan 30, 2:35 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 2:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19d 15h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 3, 1:31 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⚠️
Status: Incomplete by Derick Velazquez Feb 3, 5:15 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 3h 43m
⏳ 1.8 business days
🏁
Status: Closed by Derick Velazquez Feb 5, 12:03 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 6h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h
🚨 18.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 18h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:16 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 15.0 business days
🧾
Invoice Created Mar 25, 1:31 PM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 17.5 business days (threshold: 1.0 business days)
Exceeded by 16.5 business days

🔗 Related Artifacts

📦
Parts Order 00087433
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 6, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (5)

Name Type Status Qty Amount Date
WL-03049795 Parts Open 1 $0.00 Dec 30, 12:31 PM
WL-03049796 Expenses Open 1 $0.00 Dec 30, 12:31 PM
WL-03056182 Labor Open 0.5 $100.00 Jan 7, 12:28 PM
WL-03056183 Labor Open 0.25 $100.00 Jan 7, 12:28 PM
WL-03085314 Labor Open 0.016666666666667 $38.00 Jan 30, 2:35 PM

Details