Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325503 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA GULF COAST HOSPITAL — 449 W 23RD ST, PANAMA CITY FL, 32405

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 18)
⏸ 50d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Holding 37.9d (excluded)
Coordinators 10.0d
Field Work 1.8d
Billing 8.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
37.9 days
Coordinators
10.0 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 18, 2026 (17 days late)
📅
49.0 days Total Age
⏱️
37.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
21.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 37.9 days stuck in "Ready for Release"
⏱️
Total Delay 21.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
37.9d
Scheduled
10.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 ALuman - device confirmed via email thread with Josh Hendricks. Dispatch to Jared heisler to complete on Tuesday 2/17. email confirmation sent

🔧 Work Performed
FMI 78101 Not Required - Device has been scrapped or destroyed
🔍 Technician Findings
FMI 78101 Not Required - Device has been scrapped or destroyed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325503
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 38.0 business days
👷
▶
3 Technician Assigned Feb 4, 10:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 50d 22h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-17T13:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 17, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 1h
⏱️
▶
2 3x Labor Added Feb 18, 10:15 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22h 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h
👷
▶
2 Technician Assigned Feb 24, 4:36 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
⚠️ 7.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:16 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 48.0 business days
🧾
Invoice Created May 11, 10:49 AM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Andre Samuda
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (4)

Name Type Status Qty Amount Date
WL-03110033 Labor Open 4.25 $0.00 Feb 18, 10:15 AM
WL-03110034 Labor Open 0.5 $0.00 Feb 18, 10:15 AM
WL-03110035 Travel Open 244 $0.00 Feb 18, 10:15 AM
WL-03117744 Labor Open 0.016666666666667 $38.00 Feb 24, 1:20 PM

Details