Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 9, 2026 (8 days late)
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41.3 daysTotal Age
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33.9d in Ready for ReleaseLongest Stage
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9 transitionsStatus Changes
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22.3d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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6 linesWork Details
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1 visitOn-Site Trips
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Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
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Primary Delay33.9 days stuck in "Ready for Release"
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Total Delay22.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.9d
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
4.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.6d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 ALuman - dispatch to Konstantin Barsky to locate and complete FMI 1/30
01/26/2026 ALuman - followed up with another email to Johnathan Street, looping in Fady
01/13/2026 Luman - called Jonathan Street 863-314-5718. No answer, left VM. Sent email to Jonathan.Street@gehealthcare.com
01/12/2026 MHamersley - called 863-385-6101, xfer to Bio Med, call went to Johnathan's VM/LM
12/26/2025 MHamersley - called 863-385-6101, xfer to Bio Med, call went to Johnathan Straight's VM/LM
WO-01325504-Venue Go Ultrasound VGB001002
WO-01325505-Venue Go Ultrasound VGD002796
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
To: Jonathan.Street@gehealthcare.com
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA HIGHLANDS HOSPITAL - SEBRING, FL - WO-01325504
Body:
Hi Jonathan
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultrasound d
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Live Call_Left Message
Completed Jan 12, 2026
01/12/2026 MHamersley - called 863-385-6101, xfer to Bio Med, call went to Johnathan's VM/LM
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Live Call_Left Message
Completed Dec 26, 2025
12/26/2025 MHamersley - called 863-385-6101, xfer to Bio Med, call went to Johnathan Straight's VM/LM
Work Order: WO-01325504
Account: GE Healthcare FMI
Customer Case Number: 1-554879725673, 1-554904052199
Location: HCA FLORIDA HIGHLANDS HOSPITAL
Address: 3600 S HIGHLANDS AVE, SEBRING, FL 33870
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB001002
Contact Name: Johnathan Stree
JPG
VGB001002_Product Label Pic
Feb 8, 2026
JPG
VGB001002_Product Pic
Feb 8, 2026
Timeline
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Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325504
Type:FCO
Priority:PC
⏳2.0 business days
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Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM