Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325508 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA CITRUS HOSPITAL — 502 W HIGHLAND BLVD, INVERNESS FL, 34452

Dec 12, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Feb 5)
⏸ 14d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Material Management 0.3d
Holding 10.9d (excluded)
Coordinators 5.6d
Field Work 4.7d
Incomplete 1.9d (excluded)
Billing 28.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
0.3 days
Holding (excluded from total)
10.9 days
Coordinators
5.6 days
Over SLA
Field Work
4.7 days
Over SLA
Incomplete (excluded from total)
1.9 days
Billing
28.4 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 5, 2026 (4 days late)
📅
39.6 days Total Age
⏱️
18.0d in Ready to Bill Longest Stage
🔄
17 transitions Status Changes
⚠️
43.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 18.0 days stuck in "Ready to Bill"
⏱️
Total Delay 43.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
10.9d
Scheduled
5.6d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
4.2d / 1.0d SLA
Closed
12.0d / 1.0d SLA
Ready to Bill
27.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.4d
Incomplete
1.9d
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/29/2025 EMartin called (352) 344-6416 / Alicia Allen (Cath/EP Director) alicia.allen5@hcahealthcare.com went to VM for Ashley Ryan left message sent follow up email called (352) 428-6884 / Jenny Maguire jenny.maguire@hcahealthcare.com went straight to VM left message sent follow up email called (352) 726-1551 / transferred me to biomed spk with Alex confirmed onsite for 01/05/26 confirmed address send parts to ATTN: Biomed sent confirmation email to alejandro.reyes12@gehealthcare.com 12/24/2025 EMartin called (352) 428-6884 / Jenny Maguire jenny.maguire@hcahealthcare.com went straight to VM left message sent follow up email called (352) 344-6416 / Alicia Allen (Cath/EP Director) alicia.allen5@hcahealthcare.com went to VM for Ashley Ryan left message sent follow up email 12/22/2025 Cever sent email to Rodriguez, Christopher trying to confirm inventory and schedule FSE's
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325508
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 11.0 business days
👷
▶
3 Technician Assigned Dec 29, 12:58 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T13:00:00.000+0000
📦
▶
2 Parts Requested Dec 29, 1:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5m
🔩
▶
2 Parts Added Dec 29, 3:16 PM
Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 12m
⚠️ 6.0 business days
🆕
▶
4 Status: Entered Jan 5, 12:36 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Derick Velazquez
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-05T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
🔧
Status: Tech On Site by Derick Velazquez Jan 5, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 50m
⏱️
3x Labor Added Jan 5, 5:36 PM
Type: Labor
Status: Open
Qty: 2, 0.5, 1
✔️
Status: Completed by Derick Velazquez Jan 5, 5:42 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 15m
⏳ 2.8 business days
🚗
Travel Added Jan 7, 12:05 PM
Type: Travel
Status: Open
Qty: 88
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Jan 10, 9:11 PM
From: Completed
To: Closed
Duration in Previous: 5d 3h
⚠️ 8.0 business days
⏱️
Labor Added Jan 21, 1:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 21, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 16h
🚨 10.0 business days
💵
▶
2 Status: Billing Review Feb 3, 1:48 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⚠️
Status: Incomplete by Derick Velazquez Feb 3, 5:15 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 3h 25m
⏳ 1.9 business days
🏁
Status: Closed by Derick Velazquez Feb 5, 12:06 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 6h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 10h
🚨 18.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 22h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:16 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 15.0 business days
🧾
Invoice Created Mar 25, 1:37 PM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Completed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

📦
Parts Order 00087386
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 5, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (6)

Name Type Status Qty Amount Date
WL-03049086 Parts Open 2 $0.00 Dec 29, 3:16 PM
WL-03053997 Labor Open 2 $0.00 Jan 5, 5:36 PM
WL-03053998 Labor Open 0.5 $0.00 Jan 5, 5:36 PM
WL-03053999 Labor Open 1 $100.00 Jan 5, 5:36 PM
WL-03056144 Travel Open 88 $0.00 Jan 7, 12:05 PM
WL-03073345 Labor Open 0.016666666666667 $38.00 Jan 21, 1:17 PM

Details