📍 HCA FLORIDA LAWNWOOD HOSPITAL — 1700 S 23RD ST, FORT PIERCE FL, 34950
Dec 12, 2025 → Jan 18, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 17)
⏸ 22d excluded (parts wait + holding)
✓ SLA Met (14d early)
Dispatch2.0d
Holding17.9d (excluded)
Coordinators8.6d
Billing6.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
17.9 days
Coordinators
8.6 days
Over SLA
Billing
6.9 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 18, 2026 (13 days early)
📅
26.0 daysTotal Age
⏱️
17.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
18.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay17.9 days stuck in "Ready for Release"
⏱️
Total Delay18.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
17.9d
Scheduled
8.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/07/2026 Spoke to Noah Vigilio and he will have a biomed escort Kosta around the hospital to bypass credentialing. Scheduling to begin on Tues 1/13 in the afternoon. Email confirmation sent to noah.vigilio@gehealthcare.com
12/22/2025 Cever called 7724684569 spoke to Jerry Woroby he stated we could come onsite anytime but Healthtrust/Vpro is required replied to email adding Fady and Doug to work with field for Credentialing 12/16/2025 Cever sent email to Worobey Jerry with inventory list trying to confirm all devices at Lawn wood
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325553 - FCO - Venue Go Ultrasound - FORT PIERCE - HCA FLORIDA LAWNWOOD HOSPITAL
Jan 15, 2026 12:00pm – 5:00pm
Work Order: WO-01325553
Account: GE Healthcare FMI
Customer Case Number: 1-554880303040, 1-554908084569
Location: HCA FLORIDA LAWNWOOD HOSPITAL
Address: 1700 S 23RD ST, FORT PIERCE, FL 34950
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD001337
Contact Name: Noah Vigilio
Conta
JPG
VGD001337_Software Update
Jan 18, 2026
JPG
VGD001337_Product Label Pic
Jan 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325553
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM