📍 HCA FLORIDA OAK HILL HOSPITAL — 11375 CORTEZ BLVD, BROOKSVILLE FL, 34613
Dec 12, 2025 → Jan 24, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 25)
⏸ 23d excluded (parts wait + holding)
✓ SLA Met (6d early)
Dispatch2.0d
Holding17.9d (excluded)
Coordinators11.7d
Field Work1.9d
Billing28.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
17.9 days
Coordinators
11.7 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
28.3 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 25, 2026 (6 days early)
📅
31.0 daysTotal Age
⏱️
19.0d in Ready to BillLongest Stage
🔄
13 transitionsStatus Changes
⚠️
38.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
29 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1Jan 19, 2026
Visit 2Jan 22, 2026
Visit 3Jan 24, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay19.0 days stuck in "Ready to Bill"
⏱️
Total Delay38.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
17.9d
Assigned
0.0d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
5.6d / 1.0d SLA
Ready to Bill
26.0d / 1.0d SLA
WO Correction Needed
2.0d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/07/2026 Cever called 8136790764 and spoke to Robert he confirmed FSE onsite for Jan 21st-22nd and confirmed Email is correct sent confirmation to Robert.dearth@gehealthcare.com <robert.dearth@gehealthcare.com>
12/29/2025 EMartin called (570) 394-1444 / Becky Williams echobec@gmail.com left VM sent follow up email called 352-596-6632 / transfer to biomed stated they do not work with MRI or ULS devices and does not know which department to contact as they do not keep inventory of those devices 12/22/2025 MHamersley - called 813-679-0764, Robert Dearth, call went to his VM/LM; sent email: Robert.dearth@gehealthcare.com; called 352-596-6632, xfer to Bio Med, call went to VM/LM ... (per call with Victor, he is no longer employed at Oak Hill Hospital; he is at Bayonet Point Hospital, researching for new contact) ... 12/22/2025 Cever sent email to Victor.Castignoli@gehealthcare.com trying to confirm inventory
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325565 - FCO - Venue Go Ultrasound - BROOKSVILLE - HCA FLORIDA OAK HILL HOSPITAL
Jan 21, 2026 8:00am – 5:00pm
Work Order: WO-01325565
Account: GE Healthcare FMI
Customer Case Number: 1-554879840160, 1-554907728959
Location: HCA FLORIDA OAK HILL HOSPITAL
Address: 11375 CORTEZ BLVD, BROOKSVILLE, FL 34613
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000742
Contact Name: Robert Dearth
C
JPG
VGC000742_Software Update
Jan 23, 2026
JPG
VGC000742_Batteries
Jan 23, 2026
JPG
VGC000742_Product Label Pic
Jan 23, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325565
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨18.0 business days
👷
▶
2
Technician Assigned Jan 7, 1:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Release
To:Assigned
Duration in Previous:23d 0h
🗓️
▶
2
Status: Scheduled Jan 7, 1:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2026-01-21T13:00:00.000+0000
💵
4x Expenses Added Jan 8, 9:10 AM
Type:Expenses
Status:Open
Qty:1
🚨11.0 business days
🔧
Status: Tech On Site by Philmon MehariJan 22, 11:46 AM