Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325566 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA OAK HILL HOSPITAL — 11375 CORTEZ BLVD, BROOKSVILLE FL, 34613

Dec 12, 2025 → Jan 24, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 25)
⏸ 28d excluded (parts wait + holding)
✓ SLA Met (6d early)
Dispatch 2.0d
Holding 21.9d (excluded)
Coordinators 9.0d
Field Work 0.7d
Billing 7.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
21.9 days
Coordinators
9.0 days
Over SLA
Field Work
0.7 days
Billing
7.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 25, 2026 (6 days early)
📅
31.0 days Total Age
⏱️
21.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 21.9 days stuck in "Ready for Release"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
21.9d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/13/2026 ALuman - dispatch to Philmon to complete 1/21-1/22 with other devices

12/29/2025 EMartin called (570) 394-1444 / Becky Williams echobec@gmail.com left VM sent follow up email called 352-596-6632 / transfer to biomed stated they do not work with MRI or ULS devices and does not know which department to contact as they do not keep inventory of those devices 12/22/2025 MHamersley - called 813-679-0764, Robert Dearth, call went to his VM/LM; sent email: Robert.dearth@gehealthcare.com; called 352-596-6632, xfer to Bio Med, call went to VM/LM ... (per call with Victor, he is no longer employed at Oak Hill Hospital; he is at Bayonet Point Hospital, researching for new contact) ... 12/22/2025 Cever sent email to Victor.Castignoli@gehealthcare.com trying to confirm inventory

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325566
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 22.0 business days
👷
▶
3 Technician Assigned Jan 13, 9:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 21h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jan 23, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 3h
⏳ 1.0 business days
⏱️
Labor Added Jan 24, 9:44 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Jan 24, 9:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 28, 11:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 6h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Jan 21, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (2)

Name Type Status Qty Amount Date
WL-03078108 Labor Open 0.75 $100.00 Jan 24, 9:44 PM
WL-03081448 Labor Open 0.016666666666667 $38.00 Jan 28, 11:28 AM

Details