Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325577 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA OAK HILL HOSPITAL — 11375 CORTEZ BLVD, BROOKSVILLE FL, 34613

Dec 12, 2025 → Jan 24, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 25)
⏸ 23d excluded (parts wait + holding)
✓ SLA Met (6d early)
Dispatch 2.0d
Holding 17.9d (excluded)
Coordinators 12.7d
Field Work 0.7d
Billing 7.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
17.9 days
Coordinators
12.7 days
Over SLA
Field Work
0.7 days
Billing
7.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 25, 2026 (6 days early)
📅
31.0 days Total Age
⏱️
17.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 17.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
17.9d
Assigned
0.0d / 0.5d SLA
Scheduled
12.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Cever called 8136790764 and spoke to Robert he confirmed FSE onsite for Jan 21st-22nd and confirmed Email is correct sent confirmation to Robert.dearth@gehealthcare.com <robert.dearth@gehealthcare.com>

12/29/2025 EMartin called (570) 394-1444 / Becky Williams echobec@gmail.com left VM sent follow up email called 352-596-6632 / transfer to biomed stated they do not work with MRI or ULS devices and does not know which department to contact as they do not keep inventory of those devices 12/22/2025 MHamersley - called 813-679-0764, Robert Dearth, call went to his VM/LM; sent email: Robert.dearth@gehealthcare.com; called 352-596-6632, xfer to Bio Med, call went to VM/LM ... (per call with Victor, he is no longer employed at Oak Hill Hospital; he is at Bayonet Point Hospital, researching for new contact) ... 12/22/2025 Cever sent email to Victor.Castignoli@gehealthcare.com trying to confirm inventory

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325577
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 18.0 business days
👷
▶
2 Technician Assigned Jan 7, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 23d 0h
🗓️
▶
2 Status: Scheduled Jan 7, 1:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-21T13:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jan 23, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 23h
⏱️
2x Labor Added Jan 23, 5:41 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 0.8 business days
🚗
▶
3 Travel Added Jan 24, 9:52 PM
Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site
To: Completed
Duration in Previous: 1d 8h
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 28, 11:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 6h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Jan 21, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (4)

Name Type Status Qty Amount Date
WL-03077258 Labor Open 0.75 $525.00 Jan 23, 5:41 PM
WL-03077259 Labor Open 0.75 $100.00 Jan 23, 5:41 PM
WL-03078116 Travel Open 8 $0.00 Jan 24, 9:52 PM
WL-03081446 Labor Open 0.016666666666667 $38.00 Jan 28, 11:28 AM

Details