Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325592 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA UNIVERSITY HOSPITAL — 3476 S UNIVERSITY DR, DAVIE FL, 33328

Dec 12, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Jan 8)
⏸ 7d excluded (parts wait + holding)
✓ SLA Met (23d early)
Dispatch 2.0d
Material Management 0.7d
Holding 6.9d (excluded)
Coordinators 11.9d
Field Work 1.2d
Billing 13.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.7 days
Holding (excluded from total)
6.9 days
Coordinators
11.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
13.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
20.0 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
28.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 30, 2025
Visit 2 Jan 2, 2026

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Assigned
0.0d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Awaiting Parts
0.7d / 3.0d SLA
Completed
1.2d / 1.0d SLA
Reschedule
3.3d / 2.0d SLA
Closed
8.5d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 Cever received email from Capistrano, Michael <Michael.Capistrano@gehealthcare.com> confirming the 30th-31st asked batteries be shipped to Attn Biomed.


12/23/2025 Cever received email from Capistrano, Michael <Michael.Capistrano@gehealthcare.com> confirming invetory advised anytime would be great to begin. Replied asking for Dec 30th-31st


12/22/2025 Cever sent email to Capistrano, Michael to confirm inventory

🔧 Work Performed
FMI 78101 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
🔍 Technician Findings
FMI 78101 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325592
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
6 Technician Assigned Dec 23, 8:32 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 7d 20h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-30T13:00:00.000+0000
📦
Parts Requested
Order: 00087167
Status: Closed
📦
Status: Awaiting Parts by Cristina Everetts
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Dec 23, 2:03 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5h 27m
⚠️ 6.0 business days
⏱️
4x Labor Added Dec 30, 5:05 PM
Type: Labor
Status: Open
Qty: 2, 0.75
⏳ 3.9 business days
📅
Dispatch Scheduled by Ashley Luman Jan 2, 3:39 PM
Scheduled For: 2026-01-02T13:00:00.000+0000
⏱️
▶
2 Labor Added Jan 2, 5:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 10d 3h
⏳ 1.8 business days
🔄
Status: Reschedule by Luis Iser Jan 5, 4:55 PM
From: Completed
To: Reschedule
Duration in Previous: 2d 23h
⏳ 3.9 business days
🏁
Status: Closed by Luis Iser Jan 8, 3:04 PM
From: Reschedule
To: Closed
Duration in Previous: 2d 22h
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jan 20, 11:20 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 11d 20h
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 6h
💰
▶
2 Status: Invoiced Feb 5, 4:15 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253009

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Reschedule
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📦
Parts Order 00087167
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (8)

Name Type Status Qty Amount Date
WL-03046348 Parts Open 2 $0.00 Dec 23, 2:03 PM
WL-03046349 Expenses Open 1 $0.00 Dec 23, 2:03 PM
WL-03050224 Labor Open 2 $0.00 Dec 30, 5:05 PM
WL-03050225 Labor Open 2 $0.00 Dec 30, 5:05 PM
WL-03050226 Labor Open 2 $100.00 Dec 30, 5:05 PM
WL-03050227 Labor Open 0.75 $0.00 Dec 30, 5:05 PM
WL-03052732 Labor Open 2 $0.00 Jan 2, 5:45 PM
WL-03071531 Labor Open 0.016666666666667 $38.00 Jan 20, 11:20 AM

Details