Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325595 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA UNIVERSITY HOSPITAL — 3476 S UNIVERSITY DR, DAVIE FL, 33328

Dec 12, 2025 → Jan 7, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 6)
⏸ 7d excluded (parts wait + holding)
✓ SLA Met (25d early)
Dispatch 2.0d
Material Management 0.6d
Holding 6.9d (excluded)
Coordinators 11.7d
Field Work 1.3d
Billing 6.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.6 days
Holding (excluded from total)
6.9 days
Coordinators
11.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
6.7 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 7, 2026 (24 days early)
📅
19.0 days Total Age
⏱️
15.7d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
29.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 15.7 days stuck in "Closed"
⏱️
Total Delay 29.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Scheduled
11.7d / 2.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Completed
1.3d / 1.0d SLA
Closed
15.7d / 1.0d SLA
Ready to Bill
5.6d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 Cever received email from Capistrano, Michael <Michael.Capistrano@gehealthcare.com> confirming the 30th-31st asked batteries be shipped to Attn Biomed.

12/23/2025 Cever received email from Capistrano, Michael <Michael.Capistrano@gehealthcare.com> confirming invetory advised anytime would be great to begin. Replied asking for Dec 30th-31st

12/22/2025 Cever sent email to Capistrano, Michael to confirm inventory

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
🔍 Technician Findings
12/31/2025 LIser- FMI78101 implemented.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325595
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
5 Technician Assigned Dec 23, 8:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-30T13:00:00.000+0000
📦
Parts Requested
Order: 00087162
Status: Closed
📦
Status: Awaiting Parts by Cristina Everetts
From: Scheduled
To: Awaiting Parts
Duration in Previous: 0m
🔩
▶
2 2x Parts Added Dec 23, 1:04 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4h 37m
🆕
▶
4 Status: Entered Dec 24, 11:03 AM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Mandy Newman
Technician: Luis Iser
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-30T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
2x Labor Added Dec 31, 5:40 PM
Type: Labor
Status: Open
Qty: 3, 2
⏳ 3.8 business days
📅
Dispatch Scheduled by Ashley Luman Jan 5, 9:04 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Jan 6, 4:15 PM
From: Scheduled
To: Completed
Duration in Previous: 13d 5h
🏁
Status: Closed by Luis Iser Jan 7, 1:16 PM
From: Completed
To: Closed
Duration in Previous: 21h 0m
🚨 16.0 business days
⏱️
▶
2 Labor Added Jan 28, 2:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 21d 0h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 3h
💰
▶
2 Status: Invoiced Feb 5, 4:15 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253009

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 15.7 business days (threshold: 1.0 business days)
Exceeded by 14.7 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📦
Parts Order 00087162
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 5, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (5)

Name Type Status Qty Amount Date
WL-03046274 Parts Open 2 $0.00 Dec 23, 1:04 PM
WL-03046275 Expenses Open 1 $0.00 Dec 23, 1:04 PM
WL-03051853 Labor Open 3 $0.00 Dec 31, 5:40 PM
WL-03051854 Labor Open 2 $0.00 Dec 31, 5:40 PM
WL-03081759 Labor Open 0.016666666666667 $38.00 Jan 28, 2:10 PM

Details