Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325599 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA UNIVERSITY HOSPITAL — 3476 S UNIVERSITY DR, DAVIE FL, 33328

Dec 12, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 8)
⏸ 7d excluded (parts wait + holding)
✓ SLA Met (23d early)
Dispatch 2.0d
Material Management 0.7d
Holding 6.9d (excluded)
Coordinators 12.7d
Billing 13.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.7 days
Holding (excluded from total)
6.9 days
Coordinators
12.7 days
Over SLA
Billing
13.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
20.0 days Total Age
⏱️
12.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 12.6 days stuck in "Scheduled"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Scheduled
12.7d / 2.0d SLA
Awaiting Parts
0.7d / 3.0d SLA
Closed
8.5d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 Cever received email from Capistrano, Michael <Michael.Capistrano@gehealthcare.com> confirming the 30th-31st asked batteries be shipped to Attn Biomed.


12/23/2025 Cever received email from Capistrano, Michael <Michael.Capistrano@gehealthcare.com> confirming invetory advised anytime would be great to begin. Replied asking for Dec 30th-31st


12/22/2025 Cever sent email to Capistrano, Michael to confirm inventory

🔧 Work Performed
FMI 78101 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
🔍 Technician Findings
FMI 78101 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325599
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
5 Technician Assigned Dec 23, 8:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-30T13:00:00.000+0000
📦
Parts Requested
Order: 00087166
Status: Closed
📦
Status: Awaiting Parts by Cristina Everetts
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3m
🔩
▶
2 2x Parts Added Dec 23, 1:49 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5h 13m
🚨 10.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 5, 9:05 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Luis Iser Jan 6, 4:17 PM
Scheduled For: 2026-01-07T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Jan 7, 1:42 PM
Dispatch Scheduled → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 3.5, 1.5, 2
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Jan 8, 3:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 1h, 0m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jan 20, 11:19 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 11d 20h
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 6h
💰
▶
2 Status: Invoiced Feb 5, 4:15 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253009

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Closed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📦
Parts Order 00087166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 6, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (7)

Name Type Status Qty Amount Date
WL-03046320 Parts Open 2 $0.00 Dec 23, 1:49 PM
WL-03046321 Expenses Open 1 $0.00 Dec 23, 1:49 PM
WL-03056319 Labor Open 3.5 $100.00 Jan 7, 1:45 PM
WL-03056320 Labor Open 1.5 $0.00 Jan 7, 1:45 PM
WL-03056321 Labor Open 2 $0.00 Jan 7, 1:45 PM
WL-03056322 Labor Open 1.5 $0.00 Jan 7, 1:45 PM
WL-03071530 Labor Open 0.016666666666667 $38.00 Jan 20, 11:19 AM

Details