Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325609 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA WESTSIDE HOSPITAL — 8201 W BROWARD BLVD, PLANTATION FL, 33324

Dec 12, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 8)
⏸ 23d excluded (parts wait + holding)
✓ SLA Met (23d early)
Dispatch 2.0d
Material Management 7.0d
Holding 12.9d (excluded)
Coordinators 0.1d
Field Work 3.6d
Billing 13.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
7.0 days
Over SLA
Holding (excluded from total)
12.9 days
Coordinators
0.1 days
Field Work
3.6 days
Over SLA
Billing
13.6 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
23.0 days Total Age
⏱️
12.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
21.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 12.9 days stuck in "Ready for Release"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
12.9d
Scheduled
0.1d / 2.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Tech Off Site
1.6d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
12.5d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/31/2025 EMartin sent email to william.horvat@gehealthcare.com advising FSE onsite tues 01/06/26 to start devices 12/30/2025 MHamersley - called 954-540-9821, spoke to Shawn, they are Bio Med for Westside Hospital only, include William Horvat in emails; william.horvat@gehealthcare.com ... 12/22/2025 Cever called 954-540-9821, LVM trying to confirm both locations and inventory along with schedule FSE onsite asap. Sending email to Shawn.Doolittle@gehealthcare.com ... 12/16/2025 Cever sent email to Doolittle, Shawn with inventory list for HCA Northwest and HCA Westside
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325609
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 13.0 business days
📅
▶
3 Dispatch Scheduled Dec 31, 9:43 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Konstantin Barskiy
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 15d 21h
📦
▶
2 Parts Requested Dec 31, 10:09 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 25m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 8, 1:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-08T13:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Konstantin Barsky Jan 10, 3:17 PM
From: Tech Off Site
To: Completed
Duration in Previous: 2d 1h
⏱️
2x Labor Added Jan 10, 3:32 PM
Type: Labor
Status: Open
Qty: 1, 1.5
⏳ 2.0 business days
🏁
Status: Closed by Konstantin Barsky Jan 13, 12:57 PM
From: Completed
To: Closed
Duration in Previous: 2d 21h
⚠️ 5.0 business days
⏱️
Labor Added Jan 19, 3:11 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 3:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 2h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days

🔗 Related Artifacts

📦
Parts Order 00087522
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 8, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253011

Work Details (3)

Name Type Status Qty Amount Date
WL-03060777 Labor Open 1 $0.00 Jan 10, 3:32 PM
WL-03060778 Labor Open 1.5 $100.00 Jan 10, 3:32 PM
WL-03070648 Labor Open 0.016666666666667 $38.00 Jan 19, 3:11 PM

Details