Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325610 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA WESTSIDE HOSPITAL — 8201 W BROWARD BLVD, PLANTATION FL, 33324

Dec 12, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 2)
⏸ 47d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Material Management 23.0d
Holding 12.9d (excluded)
Coordinators 0.1d
Billing 4.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
23.0 days
Over SLA
Holding (excluded from total)
12.9 days
Coordinators
0.1 days
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
32.0 days Total Age
⏱️
23.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
23.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 23.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
12.9d
Scheduled
0.1d / 2.0d SLA
Awaiting Parts
23.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/31/2025 EMartin sent email to william.horvat@gehealthcare.com advising FSE onsite tues 01/06/26 to start devices 12/30/2025 MHamersley - called 954-540-9821, spoke to Shawn, they are Bio Med for Westside Hospital only, include William Horvat in emails; william.horvat@gehealthcare.com ... 12/22/2025 Cever called 954-540-9821, LVM trying to confirm both locations and inventory along with schedule FSE onsite asap. Sending email to Shawn.Doolittle@gehealthcare.com ... 12/16/2025 Cever sent email to Doolittle, Shawn with inventory list for HCA Northwest and HCA Westside
🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325610
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 13.0 business days
👷
▶
3 Technician Assigned Dec 31, 9:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 15d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T13:00:00.000+0000
📦
▶
2 Parts Requested Dec 31, 10:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 27m
🚨 23.0 business days
⏱️
▶
3 3x Labor Added Feb 1, 11:51 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Konstantin Barsky
From: Awaiting Parts
To: Completed
Duration in Previous: 32d 1h
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Fady Messak Feb 2, 7:14 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 19h 21m, 0m
⏱️
Labor Added Feb 2, 10:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 10:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 19m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 7h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00087523
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 6, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253011

Work Details (4)

Name Type Status Qty Amount Date
WL-03087086 Labor Open 1 $100.00 Feb 1, 11:51 AM
WL-03087087 Labor Open 1 $0.00 Feb 1, 11:51 AM
WL-03087088 Travel Open 30 $0.00 Feb 1, 11:51 AM
WL-03087697 Labor Open 0.016666666666667 $38.00 Feb 2, 10:18 AM

Details