Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EATON RAPIDS MEDICAL CENTER — 1500 S MAIN ST, EATON RAPIDS MI, 48827

Dec 12, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Invoiced (Feb 13)
⏸ 36d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch 2.0d
Holding 27.9d (excluded)
Coordinators 18.0d
Billing 14.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
27.9 days
Coordinators
18.0 days
Over SLA
Billing
14.3 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
46.0 days Total Age
⏱️
27.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 27.9 days stuck in "Ready for Release"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
27.9d
Ready for Scheduling
18.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 LHill-Attached Location Unknown form to WO.


01/21/2026 LHill-received call from Tom McKendry /Radiology Mgr at 517-663-9425. He looked the whole facility over and was unable to find this device.


01/20/2026 LHill-spoke with Tom at 517-663-9426 for Tom trying to schedule tech visit. He doesn't have the Venue Go but he is going to track down to see which department does and will call me back. His Venue Fit was done back in November on WO-01282349.


01/16/2026 LHill-LM at 517-663-9426 for Tom trying to schedule tech visit.


 01/16/2026 LHill-No contact info on WO or location. Found the following on a previous WO:


517-663-9426

Tom McKendry

Tkmckendry@ermchealth.org, 517-663-9425

Marissa 517-663-9502

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325656
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 28.0 business days
📅
Status: Ready for Scheduling by Laura Hill Jan 21, 10:48 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 36d 22h
🚨 18.0 business days
⏱️
▶
4 Labor Added Feb 15, 7:15 AM
Labor Added → Status: Completed → Technician Assigned → Status: Assigned
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling
To: Completed
Duration in Previous: 24d 20h
👷
Technician Assigned by Fady Messak
Technician: Shady Messak
👷
Status: Assigned by Fady Messak
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 1m, 0m
⏳ 1.0 business days
⏱️
Labor Added Feb 16, 9:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
▶
2 Invoice Created Mar 5, 11:18 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 23m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-255628

Work Details (2)

Name Type Status Qty Amount Date
WL-03106404 Labor Open 0.25 $100.00 Feb 15, 7:15 AM
WL-03106867 Labor Open 0.016666666666667 $38.00 Feb 16, 9:21 AM

Details