📍 KNOXVILLE SPINE SURGERY LLC — 1128 E WEISGARBER RD STE 100, KNOXVILLE TN, 37909
Dec 12, 2025 → Feb 14, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (12 biz days early)
Active: 4 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 9, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Feb 10, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 5
Ready for Release
⏸ Paused
35
—
Feb 5 → Feb 9
Ready for Scheduling
▶ Running
2
3
Feb 9 → Feb 10
Scheduled
▶ Running
1
4
Feb 10 → Feb 10
Tech On Site
▶ Running
0
4
Dispatch2.0d
Holding35.8d (excluded)
Coordinators4.5d
Field Work3.8d
Billing7.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
35.8 days
Coordinators
4.5 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
7.6 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 14, 2026 (14 days early)
📅
43.0 daysTotal Age
⏱️
35.8d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
16.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1Feb 9, 2026
Visit 2Feb 10, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay35.8 days stuck in "Ready for Release"
⏱️
Total Delay16.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Ready for Scheduling
2.7d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
3.1d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.3d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/06/2026 Brod - called 8652515215 to speak to Jonnae to have FSE onsite for monday in the afternoon. went to vm left message following up in email to jstout@knoxspine.com
02/05/2026 RArnold - Called 18652515215 to return a call from Jonnae. She said they have already replaced the battery, FSE will still need confirm battery is GE
approved. Device is not used to much but afternoon is better. Address confirmed. No special requirements.
18652515215 ext 668
jstout@knoxspine.com
02/04/2026 RArnold - Called 18652515215 asked for office manager. Was sent to VM. Left a message
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_ Left Message
Completed Feb 6, 2026
02/06/2026 Brod - called 8652515215 to speak to Jonnae to have FSE onsite for monday in the afternoon. went to vm left message following up in email to jstout@knoxspine.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - KNOXVILLE SPINE SURGERY LLC - KNOXVILLE, TN - WO-01325667
Completed Feb 5, 2026
To: jstout@knoxspine.com
CC: central.scheduling@emsar.com; fmessak@emsar.com; brandi.rodriguez@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - KNOXVILLE SPINE SURGERY LLC - KNOXVILLE, TN - WO-01325667
Body:
Hi Jonnae,
Thank you for taking my call today and confirming this device. The planner for the region is
📧
Live Call_Followed Up With Email
Completed Feb 5, 2026
02/05/2026 RArnold - Called 18652515215 to return a call from Jonnae. She said they have already replaced the battery, FSE will still need confirm battery is GE
approved. Device is not used to much but afternoon is better. Address confirmed. No special requirements.
18652515215 ext 668
jstout@knoxspine.com
📞
Live Call_ Left Message
Completed Feb 4, 2026
02/04/2026 RArnold - Called 18652515215 asked for office manager. Was sent to VM. Left a message
📅
WO-01325667 - FCO - Venue Fit Ultrasound - KNOXVILLE - KNOXVILLE SPINE SURGERY LLC
Feb 9, 2026 7:00pm – 7:00pm
Work Order: WO-01325667
Account: GE Healthcare FMI
Customer Case Number: 1-554880688608, 1-554908133927
Location: KNOXVILLE SPINE SURGERY LLC
Address: 1128 E WEISGARBER RD STE 100, KNOXVILLE, TN 37909
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000739
Contact Name: Jonnae
JPG
VFD000739_SN
Feb 10, 2026
JPG
VFD000739_BATTERIES
Feb 10, 2026
JPG
VFD000739_Software
Feb 10, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325667
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨36.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldFeb 5, 1:14 PM